topic Re: Help! Porting issue!! in Get Support

Help! Porting issue!!

cree_sanderson — Wed, 05 Jan 2022 08:47:34 GMT

So I switched service providers almost a week ago and I tried to keep my old number but I still cannot receive calls! I can text, make calls and I have data. But when someone tries to call me it goes straight to voicemail. I also lost my old sim card so I can't check if I can still receive calls with my old provider. I've also turned my phone off and on, I've taken out my sim card and put it back in. I've read through many discussions, talked to the Simon robot and it all points to contacting a moderator. I have been trying to message a moderator but I seem to be unable to from my cellphone (I don't have a computer). I just need Help! Should I give up and change numbers? Or go back to my old provider?

Re: Help! Porting issue!!

mimmo — Thu, 21 Dec 2017 19:18:21 GMT

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Help! Porting issue!!

will13am — Thu, 21 Dec 2017 19:36:15 GMT

Public Mobile does not have a call center, so online contact via private messaging is the only channel of communication.

Re: Help! Porting issue!!

cree_sanderson — Thu, 21 Dec 2017 19:38:52 GMT

Thank you! I was finally able to send a message to the moderators. Now I wait lol

Re: Help! Porting issue!!

srlawren — Thu, 21 Dec 2017 19:43:01 GMT

@cree_sanderson definitely sounds like a failed port. Hopefully the moderators can help you out quickly.

Re: Help! Porting issue!!

Acekiller — Thu, 21 Dec 2017 20:12:15 GMT

You should be able to get it resolved before the weekend.

Re: Help! Porting issue!!

Chicklets — Thu, 21 Dec 2017 20:35:40 GMT

What is my Public Mobile account # is it 6 digits or 10000000 plus 6 digits

Re: Help! Porting issue!!

Luddite — Thu, 21 Dec 2017 20:40:00 GMT

@Chicklets wrote:
What is my Public Mobile account # is it 6 digits or 10000000 plus 6 digits

@Chicklets Where have you been? Away having fun we hope.

Officially the latter, though the 10000000 is a part of every account # that I have seen (6).

Re: Help! Porting issue!!

Chicklets — Thu, 21 Dec 2017 20:45:51 GMT

Thanks for your help @Luddite I've been hibernating. To be honest I'm porting out to the 10 gb plan that I signed up for, but Telus refused the port because the account number was wrong. I gave them the last 6 digits but i guess I should of given all 14 digits

Re: Help! Porting issue!!

Luddite — Thu, 21 Dec 2017 20:55:41 GMT

@Chicklets wrote:
Thanks for your help @Luddite I've been hibernating. To be honest I'm porting out to the 10 gb plan that I signed up for, but Telus refused the port because the account number was wrong. I gave them the last 6 digits but i guess I should of given all 14 digits

Yes, you will need to do that.

Have fun over there. Let us know what you think of their support vs PM's model; if you ever need it.

Come back anytime to sprinkle some "Bravos".

Re: Help! Porting issue!!

Chicklets — Thu, 21 Dec 2017 21:11:04 GMT

@Luddite. I've been super happy here at PM but I need tons of Canada-Wide calling and more data right now. Maybe when I retire, I'II be back. It's been a blast here and I wish everyone here HAPPY HOLIDAYS !!!!

PS: It was only the 6 last digits. They only needed my pin to proceed.

Re: Help! Porting issue!!

Luddite — Thu, 21 Dec 2017 21:24:10 GMT

Lucky you remembered your PIN. Many people forget it if they change their voicemail PIN.