topic Re: Cannot receive sms validation in Get Support

Cannot receive sms validation

kfkwan — Wed, 05 Jan 2022 08:47:30 GMT

Hi,

I ported my number from Bell about 24 hours ago. I can make and receive calls, texts, and mms. However, I CANNOT receive sms validation codes, notifications, reminders or alerts from companies/businesses; for example, my requested banking validation code or online in store pick up notification. I had no problem receiving these on my old carrier. I haven't changed any of my phone settings. I don't have a spam filter or any blocked phrases/numbers set. I'm using my default phone messenger.

Please help. Thanks!

Re: Cannot receive sms validation

Luddite — Mon, 18 Mar 2019 20:08:18 GMT

@kfkwan To be sure you get best advice, what is make/model of your phone?

Re: Cannot receive sms validation

Luddite — Mon, 18 Mar 2019 20:12:02 GMT

Just found an old thread https://productioncommunity.publicmobile.ca/t5/Getting-Started/Not-receiving-SMS-validation/m-p/227179#M40131 and you are not alone with this issue.

Re: Cannot receive sms validation

kfkwan — Mon, 18 Mar 2019 20:12:52 GMT

Also, I don't have any long distance or roaming add-ons.

I tried doing a community search, but couldn't really find an answer.

Re: Cannot receive sms validation

kfkwan — Mon, 18 Mar 2019 20:15:13 GMT

Samsung galaxy s7.

Yes, I saw that thread but it didn't offer a solution really... other than it magically started working 🙂