topic Re: Double Billed.. HELP!! in Get Support

Double Billed.. HELP!!

ninezero — Wed, 05 Jan 2022 08:47:29 GMT

Hi,

It seems that i was double billed for 2 months in a row for Aug and Sep. I just noticed because I saw that my available balance is being used eventhough I have a AutoPay set up on my CC.

Please HELP

Re: Double Billed.. HELP!!

KMG — Thu, 21 Dec 2017 16:48:08 GMT

I assume that you are supposed to be on a 90-day plan? You should send a private message to the @CS_Agent and they can look into it for you.

Re: Double Billed.. HELP!!

ninezero — Thu, 21 Dec 2017 16:53:32 GMT

No, I have always been on 30 day plan and the payments are also taken every 30 days just that I am being bill on my CC and plus my available balance is also being used.. I will send a private messsage..

Re: Double Billed.. HELP!!

KMG — Thu, 21 Dec 2017 16:55:44 GMT

Was the exact same amount taken from both your available balance and from your credit card?

The system is supposed to take payment from your available balance first, and then take the remaining amount from your credit card if your balance isn't enough to cover the entire payment.

Re: Double Billed.. HELP!!

ninezero — Thu, 21 Dec 2017 16:58:21 GMT

I had a couple of hunderd dollars on the available balance. I have a grandfather plan so my bill is pertty low in the $20s.

But they charged my cc and plus took money from the available balance, its happening since July.

Re: Double Billed.. HELP!!

closng — Thu, 21 Dec 2017 19:46:42 GMT

Hi @ninezero,

Definitely send a message to the Moderators and be sure to include your phone number, account number, pin and issue and they will be able to take a look and refund you the extra charges.

Here is the link to send them a message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double Billed.. HELP!!

Acekiller — Thu, 21 Dec 2017 20:15:05 GMT

that's really weird and unfortunate. I am pretty sure the mods can get you your money back though!