topic Re: New plan No data in Get Support

New plan No data

Gordohb64 — Wed, 05 Jan 2022 08:47:28 GMT

I was switched to my new plan today. I have no internet. This will resolved soon. my # 289988xxxx'

Re: New plan No data

will13am — Thu, 21 Dec 2017 15:41:51 GMT

@Gordohb64, could you be more specific about your issue. I assume that you did purchase data and that your account was successfully activated. Assuming that the account set up was fine, please review this knowledge base post on how to set up the APN on your phone to enable data.

BTW, I edited your post. Please don't post personal information in the public forum.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906/jump-to/first-unread-message

Re: New plan No data

mimmo — Thu, 21 Dec 2017 15:39:04 GMT

@Gordohb64 if you had data before, then this is account related issue and you need the mods to look into it. Send them a private message.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: New plan No data

Luddite — Thu, 21 Dec 2017 15:42:57 GMT

@Gordohb64 If you switched AFTER your last plan expired, only the moderators can activate it for you.

Re: New plan No data

Gordohb64 — Thu, 21 Dec 2017 17:06:36 GMT

My Plan

This plan includes: -
- 15GB at 4G LTE Speed /90days
- 3 Choices with Provincial Talk
- Unlimited International Text
- Unlimited Provincial Talk

I have no internet conectipon. Please put in contact with a moderator or tell how I can get in touch with someone who can fix this issue. THX

Re: New plan No data

mimmo — Thu, 21 Dec 2017 17:13:57 GMT

@Gordohb64 my orriginal post to you had a link to contact moderators, I posted it again below.

also have you tried powercycling your phone?

also this is a good read https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: New plan No data

srlawren — Thu, 21 Dec 2017 17:16:23 GMT

@Gordohb64 did your previous plan include any data? Has your current phone worked for data with Public Mobile in the past? Or is this something you're just now adding for the first time?

Re: New plan No data

mimmo — Thu, 21 Dec 2017 17:21:19 GMT

@srlawren wrote:
@Gordohb64 did your previous plan include any data? Has your current phone worked for data with Public Mobile in the past? Or is this something you're just now adding for the first time?

If data is somethin new then you need to setup your apn settings. Typically this works with no issues but accsiaonlly it requires a network or factory reset (LG phones) most of thsi info is found in this link https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Re: New plan No data

Gordohb64 — Thu, 21 Dec 2017 17:47:42 GMT

Yes I had data on my old plan. My phone is a S8. m Can you possibly stop asking me questions and put in contact with a Moderator?????? THX

Re: New plan No data

Gordohb64 — Thu, 21 Dec 2017 17:49:39 GMT

The link has an invalid paramater and is no good to me.

Re: New plan No data

mimmo — Thu, 21 Dec 2017 17:51:20 GMT

You have to contas the mods yourself via a private message.

Contact the Moderator_Team by clicking here.

Nothing else can be done unless you contact the mods with yourv account info.

Re: New plan No data

mimmo — Thu, 21 Dec 2017 17:54:09 GMT

@Gordohb64 wrote:
The link has an invalid paramater and is no good to me.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: New plan No data

srlawren — Thu, 21 Dec 2017 17:54:33 GMT

@Gordohb64 sorry for trying to help. Please follow the link @mimmo just posted, it's the correct way to contact the moderators. Hope they fix you up soon. THX