topic Unable to activate, error occured, log in again. in Get Support

Unable to activate, error occured, log in again.

Dougmania — Wed, 05 Jan 2022 08:47:22 GMT

I have been getting this issue for a few days now.

Trying to get my friend on board before the deal is over.

after going throught the sign up pages, and clicking activate, it would go to a page saying an error has occured, please log in again.

Trying the login doesnt work as the account has not been activated.

Trying to activate again fails as it says there is an active session for this sim number, please wait 40-50 mins and try again.

I tried myself for 2 days before i broke it enough to make it work. (once I got to the error screen, i pushed back this time instead of closing, and for some reason, there was only an activate button and no credit card info i can enter. Clicking activate completed the activation, and an email was sent to my inbox.

Now my friend is trying to activate and is getting the same error. clicking back takes him back to the credit card screen, not an activate button. Is there a proper way to activate a sim online before the deal ends. He cannot log into the community as his account isnt activated yet, so he cannot join to get support.

Re: Unable to activate, error occured, log in again.

Luddite — Mon, 18 Mar 2019 19:58:51 GMT

@Dougmania Activation process can be flaky.

Before contacting the moderators please try these:

if stuck on select number, try selecting the "transfer number" option, then select new number again
try the "previous" button, then reenter info
clear your browser’s cache/cookies and restart your computer
use a different browser, or private/incognito mode
turn off any popup/ad blocker
no punctuation signs, commas, apostrophes, dashes in the activation form
pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
be sure your postal code is entered WITHOUT spaces
choose any valid Canadian number that is not your own as “Alternate”

Re: Unable to activate, error occured, log in again.

CellGirl — Mon, 18 Mar 2019 20:00:14 GMT

@Dougmania

Tell your friend to delete his web browser cache, and to try again using Chrome incognito mode. If that fails, message moderator_team via the envelope icon at top right of forum page.