topic Re: STOLEN cell phone in Get Support

STOLEN cell phone

Canuck2000 — Wed, 05 Jan 2022 08:47:20 GMT

My cell phone was stolen today.

I pay in person, month to month at London Drugs.

I DO NOT have Autopay set up.

Do I need to get a NEW cell phone number?

I am paid up until mid April. Do I lose what I paid?

Re: STOLEN cell phone

jotsang — Mon, 18 Mar 2019 19:43:40 GMT

@Canuck2000 wrote:
My cell phone was stolen today.
I pay in person, month to month at London Drugs.
I DO NOT have Autopay set up.
Do I need to get a NEW cell phone number?
I am paid up until mid April. Do I lose what I paid?

Follow instructions here to suspend your service and order a new SIM.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/What-do-I-do-if-my-phone-is-lost-or-stolen/td-p/56

Re: STOLEN cell phone

Canuck2000 — Mon, 18 Mar 2019 19:48:02 GMT

I need more guidance here.

I am not seeing the option to Suspend Service.

Re: STOLEN cell phone

krazykiwi — Mon, 18 Mar 2019 19:48:02 GMT

@Canuck2000 wrote:
My cell phone was stolen today.
I pay in person, month to month at London Drugs.
I DO NOT have Autopay set up.
Do I need to get a NEW cell phone number?
I am paid up until mid April. Do I lose what I paid?

Firstly suspend your service as @jotsang mentioned.

Then when you have a new phone you can either buy a new sim card online or anywhere like London Drugs (Not Walmart), and then log into your self serve account and change sim. This will change your phone number to the new sim and deactivate the old sim.

Re: STOLEN cell phone

Lieux — Mon, 18 Mar 2019 19:48:23 GMT

@Canuck2000 wrote:
My cell phone was stolen today.
I pay in person, month to month at London Drugs.
I DO NOT have Autopay set up.
Do I need to get a NEW cell phone number?
I am paid up until mid April. Do I lose what I paid?

Don't worry...you don't need a new phone number..and you will not loose what you have paid. But you need a new COMPATIBLE phone and a new sim card. and everytihng can be done in your self serve account..in the tab PLAN/OPTIONS and CHANGE SIM CARD NUMBER. And everything will be OK.

Re: STOLEN cell phone

krazykiwi — Mon, 18 Mar 2019 19:48:36 GMT

@Canuck2000 wrote:
I need more guidance here.

I am not seeing the option to Suspend Service.

Re: STOLEN cell phone

Luddite — Mon, 18 Mar 2019 19:50:04 GMT

@Canuck2000 First, most important, login to your self serve account and Suspend Service under Lost/Stolen phone. Then get a new SIM card, login to self serve, Change SIM and reactivate service. This will preserve your phone number and plan renewal date.

To report your phone stolen and blacklist it click this: message to moderators to send a private message to the moderator team and report it stolen.

Plus, sadly, you will need to get a new phone; be sure it's unlocked and compatible with the network. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Getting-Started/ta-p/162

Good luck.

Re: STOLEN cell phone

Canuck2000 — Mon, 18 Mar 2019 19:57:29 GMT

WHERE is the icon for Stolen phones??

I need step by step information to get to this place.

Re: STOLEN cell phone

krazykiwi — Mon, 18 Mar 2019 19:59:47 GMT

@Canuck2000 wrote:
WHERE is the icon for Stolen phones??

I need step by step information to get to this place.

You need to login in to your self serve account, not the community where you are posting the questions. Open another tab with PM website and click "My Account" at the top right corner.

Re: STOLEN cell phone

hairbag1 — Mon, 18 Mar 2019 19:59:17 GMT

Log into My Account. Look for Plan and Add-ons.... click and you see Lost - Stolen.

Re: STOLEN cell phone

Canuck2000 — Mon, 18 Mar 2019 20:00:18 GMT

I am not computer savvy.

I need step by step instructions.

I am not seeing any section that says Lost/Stolen Phone or Suspend Service.

Re: STOLEN cell phone

Lieux — Mon, 18 Mar 2019 20:01:39 GMT

Re: STOLEN cell phone

krazykiwi — Mon, 18 Mar 2019 20:01:41 GMT

@Canuck2000 wrote:
I am not computer savvy.

I need step by step instructions.

I am not seeing any section that says Lost/Stolen Phone or Suspend Service.

click Plans/Add-ons

Re: STOLEN cell phone

Lieux — Mon, 18 Mar 2019 20:02:18 GMT

@Canuck2000 wrote:
I am not computer savvy.

I need step by step instructions.

I am not seeing any section that says Lost/Stolen Phone or Suspend Service.

Sorry for the big picture....above the plan/add-ons tab..

Re: STOLEN cell phone

Canuck2000 — Mon, 18 Mar 2019 20:02:37 GMT

WHERE is this icon??

Re: STOLEN cell phone

krazykiwi — Mon, 18 Mar 2019 20:03:41 GMT

@Canuck2000 wrote:
WHERE is this icon??

It is not an icon, it says Plans and Add-ons like the previous post

Re: STOLEN cell phone

krazykiwi — Mon, 18 Mar 2019 20:05:02 GMT

@Canuck2000 wrote:
WHERE is this icon??

after clicking plans and add-ons it is in the top center row. "Lost/stolen Phone"

Re: STOLEN cell phone

Lieux — Mon, 18 Mar 2019 20:05:37 GMT

@Canuck2000 wrote:
WHERE is this icon??

Re: STOLEN cell phone

Canuck2000 — Mon, 18 Mar 2019 20:06:39 GMT

not getting this people.

What page do I go to?

I see Plans.

Am I needing to be in a different secton?

Re: STOLEN cell phone

krazykiwi — Mon, 18 Mar 2019 20:09:43 GMT

@Canuck2000 wrote:
not getting this people.

What page do I go to?

I see Plans.
Am I needing to be in a different secton?

Are you in your self serve account? Not here, this is the community!