topic Nothing works!!! in Get Support

Nothing works!!!

IM — Wed, 05 Jan 2022 08:47:17 GMT

Hi Community,

Maybe someone can help me out, I have successfully Port my number, previous service is cancelled. I can make out going calls but that's it. No data, no text, when someone tries to call me, it says, the number can not receive incoming calls' This is so frustrating....

Thanks.

Re: Nothing works!!!

Jorno — Thu, 21 Dec 2017 04:28:16 GMT

@IM, I sympathize with your frustrations.

Have you tried contacting the moderators (Public Mobile employees), as recommended by @will13am in your post here? If yes, please have patience and watch for their reply. If no, please send them a private message (the easiest way by clicking or tapping here to start a private message). Include in your message your Public Mobile account number and a description of your account issues.

Good luck!

Re: Nothing works!!!

Samianauman — Thu, 21 Dec 2017 04:28:16 GMT

Porting can take 10 mins to several hours. Try rebooting your phone or just to check try your sim in other phone to double check if there' no hardware issue. Also try old carrier sim to check if still getting service on that.

Re: Nothing works!!!

IM — Thu, 21 Dec 2017 04:47:29 GMT

Thanks. I have contacted them, the response is so slow....

Re: Nothing works!!!

Jorno — Thu, 21 Dec 2017 05:13:19 GMT

Hang in there - the following is from the knowledge base article Contacting our Community Moderators:

How quickly should I expect a response from a Community Moderator?

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message

Re: Nothing works!!!

RobertQc — Thu, 21 Dec 2017 07:16:44 GMT

@IM Have you tried pulling out your battery and removing sim card waiting a minute and putting it back in? Or if you have another phone with un removable battery like samsung galaxy hold the buttoms to do a reset. Give me your phone model and I can look it up for you if you don't know. Go to settings mobile networks and click manual and select another provider then put it back to automatic.

Re: Nothing works!!!

srlawren — Thu, 21 Dec 2017 17:01:35 GMT

@IM it sounds like your PM account did not properly activate. Hopefully you've heard back from the moderators by now and they are assiting you.