topic Re: New Service Not Working in Get Support

New Service Not Working

normf — Wed, 05 Jan 2022 08:47:09 GMT

Hi,

I signed up for service yeserday with a request to port a number from my Telus landline.

My landline is still working and my cell phone isn't. In the welcome email it said it could take up to two hours to port the number, its now been eighteen hours.

Any ideas?

Thanks.

Re: New Service Not Working

Luddite — Mon, 18 Mar 2019 16:34:16 GMT

@normf Landlines take 1 - 2 weeks. Your cell will be able to make outgoing calls long before incoming work. When I moved to PM from Telus it's exactly what happened to me. DO NOT close your Telus account; that will happen automatically once he port-in has finished.

Re: New Service Not Working

Metal1967 — Mon, 18 Mar 2019 16:37:18 GMT

@normf

Recently did a bell landline port ..took only 48 hrs..hope yours goes as smooth...

Re: New Service Not Working

normf — Mon, 18 Mar 2019 16:57:08 GMT

Thanks, hopefully it doesn’t take that long.

Re: New Service Not Working

normf — Mon, 18 Mar 2019 23:04:53 GMT

Can I Use data before the porting is completed?

Re: New Service Not Working

srlawren — Mon, 18 Mar 2019 23:09:59 GMT

@normf wrote:
Can I Use data before the porting is completed?

@normf yes, you can use all your plan features.

Re: New Service Not Working

normf — Mon, 18 Mar 2019 23:12:56 GMT

On my phone it says no service though.

Re: New Service Not Working

srlawren — Mon, 18 Mar 2019 23:16:46 GMT

@normf wrote:
On my phone it says no service though.

@normf that's a different issue, not related to the porting.

What is your phone's brand and model? Did you buy it from a carrier? If it was any other carrier than Telus or Koodo, did you get it unlocked?

Re: New Service Not Working

sunflowershine — Mon, 18 Mar 2019 23:18:18 GMT

@normf wrote:
Hi,
I signed up for service yeserday with a request to port a number from my Telus landline.
My landline is still working and my cell phone isn't. In the welcome email it said it could take up to two hours to port the number, its now been eighteen hours.
Any ideas?
Thanks.

@normf Port the number may take up to 4 days in some situations. Hope that your home phone number is not in the renewal cycle.

Re: New Service Not Working

normf — Mon, 18 Mar 2019 23:18:28 GMT

It’s an unlocked iPhone se bought new recently from Costco

Re: New Service Not Working

srlawren — Mon, 18 Mar 2019 23:21:34 GMT

@normf wrote:
It’s an unlocked iPhone se bought new recently from Costco

@normf okay, that should be compatible and unlocked, so you must have an activation issue.

You have a few options. You could try a couple of different manual workarounds that might resovle it yourself, see here: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518 However, currently, the self-serve sight is slow as molasses, so you're going to drive yourself nuts trying to do this.

The other option is to reach out to the moderator team for help, which you do by private messaging them here in the community and then unfortunately patiently wait for them to get back to you (it can take some time). You can learn more about all that here: How to Get Help

Re: New Service Not Working

normf — Tue, 19 Mar 2019 17:44:15 GMT

Got a reply from a moderator this morning. The sim card was never activated and a ticket has been opened and it should be active within 24 hrs. So still no phone.

Re: New Service Not Working

normf — Tue, 19 Mar 2019 18:20:31 GMT

Now I have no home phone, the port must have gone through.

Re: New Service Not Working

srlawren — Thu, 28 Mar 2019 19:57:50 GMT

@normf sorry for the delayed response, but I'm glad to hear all is good. Welcome to Public Mobile! 🙂