topic Can't make calls in Get Support

Can't make calls

Verity — Wed, 05 Jan 2022 08:47:04 GMT

Hi,

I just added the $15 international calls add-on but it won't let me actually make any calls - I'm on the $35 plan which includes Talk so I'm not sure why this isn't working?

Thanks

Re: Can't make calls

Lieux — Mon, 18 Mar 2019 15:54:46 GMT

@Verity wrote:
Hi,
I just added the $15 international calls add-on but it won't let me actually make any calls - I'm on the $35 plan which includes Talk so I'm not sure why this isn't working?
Thanks

Are you in quebec? If yes...there is a bug now with outgoing texts and calls...moderator now it..Patience they will fix it.

Re: Can't make calls

missorange — Mon, 18 Mar 2019 15:55:10 GMT

Before you purchase $15 add on, are you able to make calls? Try to restart your phone.

Re: Can't make calls

Luddite — Mon, 18 Mar 2019 15:56:27 GMT

@Verity Did you buy it twice? Add-on purchases require making payment that increases Available Funds and then buying it a second time. Check your account to see if you have Available Funds equal to the cost.

All the gory details here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: Can't make calls

Verity — Mon, 18 Mar 2019 16:04:35 GMT

@Luddite no I definitely only purchased it once, and it's showing in my list of add-ons I'm just unable to make a call - I either get a Public Mobile message or a message saying '8
UV2', the call can't be completed.

I'm trying to call the UK so it should be fine?

Re: Can't make calls

Luddite — Mon, 18 Mar 2019 16:12:54 GMT

@Verity Correct. If $15 international calling add-on is showing under Plans & add-ons you should be able to call the UK. Worked fine for me this morning.

You need the moderators to look into the issue, so click this: message to moderators to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.

Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages. Refer to the following knowledge base link for additional information on contacting the moderator team.

If you really can't wait check out CiCi. I used them before taking the ld add-on.

Re: Can't make calls

sribeiro — Mon, 18 Mar 2019 19:35:43 GMT

I can't make calls either in Quebec can't even call myself for voice mail so I am waiting patiently .

Re: Can't make calls

Lieux — Mon, 18 Mar 2019 19:38:31 GMT

@sribeiro wrote:
I can't make calls either in Quebec can't even call myself for voice mail so I am waiting patiently .

Good attitude @sribeiro ! Patience...

Re: Can't make calls

Aspec — Mon, 18 Mar 2019 19:51:37 GMT

This happened to me.

But it used up all my long distance minutes before kicking me off, even though I was calling someone in my city. Anyone know who I would have to speak to to get that time back?

Thank you!

Re: Can't make calls

Lieux — Mon, 18 Mar 2019 19:53:34 GMT

@Aspec wrote:
This happened to me.
But it used up all my long distance minutes before kicking me off, even though I was calling someone in my city. Anyone know who I would have to speak to to get that time back?
Thank you!

You can report your problem here to the moderator..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and be patient ..waiting time is usually few hours to 2 days..