topic Re: Self Serve Login issue. in Get Support

Self Serve Login issue.

jimmyphung — Wed, 05 Jan 2022 08:46:57 GMT

Hi,

Just wondering if anyone one encounted the issue where when you login to your self serve account it loads but the the only thing that displays is a "Hello" Message and nothing else loads.

Re: Self Serve Login issue.

Alex888 — Mon, 18 Mar 2019 13:22:07 GMT

@jimmyphung Try using the Chrome browser in incognito mode.

Re: Self Serve Login issue.

cavemantoronto — Mon, 18 Mar 2019 13:22:49 GMT

@jimmyphung wrote:
Hi,

Just wondering if anyone one encounted the issue where when you login to your self serve account it loads but the the only thing that displays is a "Hello" Message and nothing else loads.

It has been busy and peobably just a website glitch. If you try again after,it should be ok.

Re: Self Serve Login issue.

Anonymous — Mon, 18 Mar 2019 13:24:42 GMT

@jimmyphung wrote:
Hi,

Just wondering if anyone one encounted the issue where when you login to your self serve account it loads but the the only thing that displays is a "Hello" Message and nothing else loads.

Works fine for me but that doesn't help you 🙂

Yeah as above - different browser, clear cache/cookies, incognito/privacy mode.

Re: Self Serve Login issue.

jimmyphung — Mon, 18 Mar 2019 13:30:12 GMT

Thanks,

Tried indoc mode and as well been trying to log in the past 2 days; i assumed it was a server update but im still having thsi issue.

Re: Self Serve Login issue.

Lieux — Mon, 18 Mar 2019 13:37:20 GMT

@jimmyphung wrote:
Thanks,

Tried indoc mode and as well been trying to log in the past 2 days; i assumed it was a server update but im still having thsi issue.

Keep trying it will go through!!

Re: Self Serve Login issue.

jimmyphung — Mon, 18 Mar 2019 14:19:49 GMT

Tried different computers and different browsers. Nothing is working!!! Logged into my other account with my other number and that works fine

Re: Self Serve Login issue.

dhruv1003 — Mon, 18 Mar 2019 14:23:11 GMT

Can you please explain more on what exactly is happenning?

Thank you,

Re: Self Serve Login issue.

Anonymous — Mon, 18 Mar 2019 14:27:29 GMT

@jimmyphung wrote:
Tried different computers and different browsers. Nothing is working!!! Logged into my other account with my other number and that works fine

Well then there you go. It's a problem with that account.

You'll need moderator assistance.

Send ONE (1) private message to them here and you'll get a form back to fill out identifying information.
Then hopefully they will get back to you as soon as they can between M-F 8am-00 (ET) and Sat-Sun 8am-10pm (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: Self Serve Login issue.

jimmyphung — Mon, 18 Mar 2019 14:36:45 GMT

Thank you, i will contact the Mods and see what they can do.