topic Re: No Service in Get Support

No Service

Kenn — Wed, 05 Jan 2022 08:46:40 GMT

I referred a friend and he signed up on line and everything went through and credit card was billed but when trying to create an account it keeps saying the number is not active and that has been hrs. ago.

What is our next step

Re: No Service

ShawnC13 — Mon, 18 Mar 2019 02:50:40 GMT

@Kenn wrote:
I referred a friend and he signed up on line and everything went through and credit card was billed but when trying to create an account it keeps saying the number is not active and that has been hrs. ago.
What is our next step

If you signed up online there is no need to create another account. When you sign up and activate the sim at home that email and password you use it for your self serve account. So is the issue his phone isn't working?

Re: No Service

popping — Mon, 18 Mar 2019 02:52:03 GMT

@Kenn wrote:
I referred a friend and he signed up on line and everything went through and credit card was billed but when trying to create an account it keeps saying the number is not active and that has been hrs. ago.
What is our next step

For online activation, his self-server account was already created.

Re: No Service

Kenn — Mon, 18 Mar 2019 02:52:54 GMT

The phone is still saying no service

Re: No Service

Alex888 — Mon, 18 Mar 2019 03:09:11 GMT

@Kenn Was he moving his phone number from another provider or getting a new number?

Re: No Service

Kenn — Mon, 18 Mar 2019 03:11:09 GMT

Moving an existing number from Telus

Re: No Service

Alex888 — Mon, 18 Mar 2019 03:21:30 GMT

@Kenn Get him to see if his Telus SIM still works, if it does keep using that until it stops, then put in the Public Mobile SIM and restart the phone. If the Telus SIM doesn't work either then there was a problem with the port and he will need to contact the moderators, he can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437