topic Re: Public Mobile - IDENTITY CRISIS in Get Support

Public Mobile - IDENTITY CRISIS

MEU_21 — Wed, 05 Jan 2022 08:46:37 GMT

I have "Telus" popping-up all over the Community site... are we PM, or are we getting gobbled up one page at a time by our parent Telus???

Re: Public Mobile - IDENTITY CRISIS

mimmo — Tue, 19 Dec 2017 15:30:55 GMT

Same here. Does this mean we qualify for the 60$ 10gb promo? 🙂

Re: Public Mobile - IDENTITY CRISIS

KMG — Tue, 19 Dec 2017 15:31:23 GMT

Noticed that too! The page formats are all a mess now.

Re: Public Mobile - IDENTITY CRISIS

AlexOfAnders — Tue, 19 Dec 2017 16:38:38 GMT

Yeah, the community page is super broken this morning. I get a bunch of network errors on CSS and JS files plus a Google Maps API error that it's been included multiple times. Feels like Telus tried to add some location tracking or setting from their regular page and completely broke things.

Re: Public Mobile - IDENTITY CRISIS

zhadj030 — Tue, 19 Dec 2017 16:46:28 GMT

It is even worse on phone. It is baaad

Re: Public Mobile - IDENTITY CRISIS

zhadj030 — Tue, 19 Dec 2017 16:54:11 GMT

I was hoping that at least after an hour they would make some kind of announcement that yes the community pages are broken and we are working on it. Since PM only has the community and everything is online it cannot be like this for longer with no updates, it is not as if there is a promo going on something like that.

Critics aside , I am assuming they are trying (or at least were) to merge the code for Telus forums to here? I always thought they ran through the same engine and code with koodo as well.

Edit. I forgot how to spell 😞

Re: Public Mobile - IDENTITY CRISIS

MEU_21 — Tue, 19 Dec 2017 17:00:06 GMT

Wooaa! Getting wacked with a huge PM logo now. Everything is in a total disarray on the community pages - PM, this makes the online-only service a hard sell for potential customers!

I'm grateful I can still type here without having to use ASCII codes!

Re: Public Mobile - IDENTITY CRISIS

Mary_M — Tue, 19 Dec 2017 17:13:52 GMT

Hey everyone,

thank you for flagging this!

Our team is aware of the website glitch and they are working to fix it asap. Stay tuned for updates!

Regards,

Mary

Re: Public Mobile - IDENTITY CRISIS

canucks4life — Tue, 19 Dec 2017 18:02:28 GMT

Great for those with macular degeneration lol

Re: Public Mobile - IDENTITY CRISIS

pakmode — Tue, 19 Dec 2017 18:09:14 GMT

Yeah, this is a PITA. Get it fixed PM team.

Re: Public Mobile - IDENTITY CRISIS

Luddite — Tue, 19 Dec 2017 18:16:16 GMT

@pakmode wrote:
Yeah, this is a PITA. Get it fixed PM team.

It's only been 4 hours, so give them time to work their way up the Telus chain for help.

Re: Public Mobile - IDENTITY CRISIS

mimmo — Tue, 19 Dec 2017 18:30:53 GMT

@Luddite. If it is anything like the password reset feature...

I guess I can grow to live and adapt with these new changes.

In all seriousness I imagene they are truely working on this as it is a visible issue rather than "working on it with no eta" on the other long list of issues.

Re: Public Mobile - IDENTITY CRISIS

Michael77 — Tue, 19 Dec 2017 18:41:49 GMT

YES! 🙂 Since I see Telus on my web page, I guess that means PM now has a Telus call centre. I will call Telus right away. Oops......... good luck calling Telus, there are approximately 10,000 people ahead of me. LOL

$60- 10 gig plan.............. What a hit! 🙂

Re: Public Mobile - IDENTITY CRISIS

Luddite — Tue, 19 Dec 2017 18:47:53 GMT

@mimmo wrote:
@Luddite. If it is anything like the password reset feature...

I guess I can grow to live and adapt with these new changes.

In all seriousness I imagene they are truely working on this as it is a visible issue rather than "working on it with no eta" on the other long list of issues.

Well, perhaps BUT after they get all $60 10 GB new customers processed.

Re: Public Mobile - IDENTITY CRISIS

Michael77 — Tue, 19 Dec 2017 18:50:35 GMT

@Luddite wrote:
@mimmo wrote:
@Luddite. If it is anything like the password reset feature...

I guess I can grow to live and adapt with these new changes.

In all seriousness I imagene they are truely working on this as it is a visible issue rather than "working on it with no eta" on the other long list of issues.

Well, perhaps BUT after they get all $60 10 GB new customers processed.

LOL 🙂

Re: Public Mobile - IDENTITY CRISIS

AlexOfAnders — Tue, 19 Dec 2017 18:53:40 GMT

I would assume this $60 for 10GB has been a net loss for Telus since their call centers couldn't handle existing customers, everyone I know on Telus bailed even if they tried to call because being on hold for 3+ hours only to be hung up on doesn't breed customer loyalty when you can walk into a store and switch providers in 15 minutes (or do it in 5 min here online)

Re: Public Mobile - IDENTITY CRISIS

Michael77 — Tue, 19 Dec 2017 18:59:56 GMT

@AlexOfAnders wrote:
I would assume this $60 for 10GB has been a net loss for Telus since their call centers couldn't handle existing customers, everyone I know on Telus bailed even if they tried to call because being on hold for 3+ hours only to be hung up on doesn't breed customer loyalty when you can walk into a store and switch providers in 15 minutes (or do it in 5 min here online)

Good luck reaching any provider today. Okay you can probably reach Lucky and Chatr. I am not sure if customers can reach PM? Their network is on the fritz.

Re: Public Mobile - IDENTITY CRISIS

will13am — Tue, 19 Dec 2017 19:09:05 GMT

@Michael77 wrote:
YES! 🙂 Since I see Telus on my web page, I guess that means PM now has a Telus call centre. I will call Telus right away. Oops......... good luck calling Telus, there are approximately 10,000 people ahead of me. LOL

$60- 10 gig plan.............. What a hit! 🙂

Hey bud, you are still here? Come to your senses about how the grass might be greener on the other side? As great as $60 for 10 gigs may sound, based on the people I know only one has taken the bait. Most of us are on data plans with a reasonable amount of data and so paying more for more data that will go to waste is not that good of an idea.

Re: Public Mobile - IDENTITY CRISIS

will13am — Tue, 19 Dec 2017 19:12:30 GMT

@AlexOfAnders wrote:
I would assume this $60 for 10GB has been a net loss for Telus since their call centers couldn't handle existing customers, everyone I know on Telus bailed even if they tried to call because being on hold for 3+ hours only to be hung up on doesn't breed customer loyalty when you can walk into a store and switch providers in 15 minutes (or do it in 5 min here online)

Perhaps if that store was located in a ghost town. At the local mall, the lineup at the Bell store was well outside the door and down the hall. Usually the guy working there deserve isolation pay for the amount of people he sees in a shift. Yesterday, he had lots of help and I bet he wished it was normal day.

Re: Public Mobile - IDENTITY CRISIS

wetcoaster — Tue, 19 Dec 2017 19:20:21 GMT

@MEU_21 wrote:
I have "Telus" popping-up all over the Community site... are we PM, or are we getting gobbled up one page at a time by our parent Telus???

That's still better than getting the 404 error for hours on three different browsers, emptied cache and/or incognito mode (the other webpages and forums I'm visiting regularly are working just fine - so it must be a PM problem...).

This is the first time I'm actually getting into the community at all this morning. Now it's scrolling to the bottom third of a very long page - very discuraging to participate / asking for help.

Considering that this is the only way to get customer service at PM, it's just not acceptable to not only have so many glitches in the self serve system but also discuraging people from getting help and providing help resolving them.

*rant over*

(To the person that publicly accused me of "ranting against the $60/10GB plans" in the last 24hours, when I was simply trying to point out that there are people around that do not use anywhere near that amount of data and would be paying more for something they don't use: THIS post is what a rant from me looks like.)