topic Re: Plan not Enabled in Get Support

Plan not Enabled

gvkv — Wed, 05 Jan 2022 08:46:28 GMT

My son changed his plan this past Saturday (Dec 16) and after payment, it still hasn't been enabled. I've double checked with my CC company and the payment went through. What information is required to resolve this?

Re: Plan not Enabled

Luddite — Tue, 19 Dec 2017 01:51:46 GMT

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with his phone number, account number and an explanation. It's near the end of their day and so may not get back to you until tomorrow. Put "SERVICE DOWN BUT ACCOUNT PAID" in the subject line.

It is not possible to change it without moderator assistance after a plan has expired.

Re: Plan not Enabled

gvkv — Tue, 19 Dec 2017 02:26:21 GMT

Done. Thanks for the details.