topic Re: Issues porting out in Get Support

Issues porting out

ajinnah — Wed, 05 Jan 2022 08:46:22 GMT

I ported out my public mobile number to Telus approximately 2 hours ago and my new Telus SIM still is showing up as unregistered. I have rebooted the phone and have removed and re-inserted the SIM card numerous times.

I am unable to log into my public mobile account anymore so I take it the port would have been successfull?

Just wondering if there may be any underlying issues with my account.

Re: Issues porting out

mimmo — Tue, 19 Dec 2017 00:02:19 GMT

I think you will need to contact telus. fortunatly there are many stores and reps you can go visit.

mthe mods here if you contact them will only be able to tell you if teh port was complete or not.

Re: Issues porting out

srlawren — Tue, 19 Dec 2017 07:23:22 GMT

@ajinnah unregistered SIM is not likely anything to do with the port. Since your PM account deactivated, I would say the port itself was successful, but unregistered SIM likely means one of 3 possible things:

1) your phone could be locked to a network other than Telus. However, if you were previously using this same phone with Public Mobile, this is definitely NOT the cause of the issue.

2) it's conceivable you have a defective SIM card. I know sometimes the PM ones arrive DOA; I'd imagine the Telus ones must occasionally as well.

3) could be an activation issue where your Telus account did not completely register correctly.

#2 definitely would not prevent the port from succeeding so I'd say it's probably most likely cause. #3 might interfere with the port or might not, depending how far along in the activation that the glitch occurred. Either way, a call to Telus should help figure out if it's an account (activation) issue, and if not, then you'll likely need a replacement SIM card.