topic Re: $25 plan but not able to connect to internet in Get Support

$25 plan but not able to connect to internet

Keithch — Wed, 05 Jan 2022 08:46:12 GMT

Hello,

I've just switched to public mobile with a plan for data , talk and text. So far talk and text is fine. But I could not connect to the internet, like I was able to in my previous Rogers account. When I check my cellular network settings - the preferred network type is 4G, the access point names is "Telus SP" with sp.telus.com and network operator goes to searching...whenever I click on it

and when I ask it to choose automatically it tells me "registered on network". But still no internet access.

Please let me know what else I am missing. Appreciate any advice. Thank you.

Re: $25 plan but not able to connect to internet

popping — Sun, 17 Mar 2019 18:18:24 GMT

@Keithch wrote:
Hello,

I've just switched to public mobile with a plan for data , talk and text. So far talk and text is fine. But I could not connect to the internet, like I was able to in my previous Rogers account. When I check my cellular network settings - the preferred network type is 4G, the access point names is "Telus SP" with sp.telus.com and network operator goes to searching...whenever I click on it
and when I ask it to choose automatically it tells me "registered on network". But still no internet access.
Please let me know what else I am missing. Appreciate any advice. Thank you.

K

Check your APN setting on your phone.

https://apn-canada.gishan.net/en/apn/public-mobile

Which phone are you using?

Re: $25 plan but not able to connect to internet

krazykiwi — Sun, 17 Mar 2019 18:26:23 GMT

@Keithch wrote:
Hello,

I've just switched to public mobile with a plan for data , talk and text. So far talk and text is fine. But I could not connect to the internet, like I was able to in my previous Rogers account. When I check my cellular network settings - the preferred network type is 4G, the access point names is "Telus SP" with sp.telus.com and network operator goes to searching...whenever I click on it
and when I ask it to choose automatically it tells me "registered on network". But still no internet access.
Please let me know what else I am missing. Appreciate any advice. Thank you.

K

HI,

If you have not done this already, try restarting your phone and resetting network settings.

Your apn should be isp.mb.com.

Re: $25 plan but not able to connect to internet

Keithch — Sun, 17 Mar 2019 18:35:20 GMT

Thank you for the link.

I'm using a UmiDigi phone, and I applied the settings from the "andriod" link and rebooted the phone, and now I can connect to the internet and read the news there. Thanks again 🙂

Re: $25 plan but not able to connect to internet

srlawren — Sun, 17 Mar 2019 18:47:35 GMT

@Keithch glad you got it sorted. I think the issue was you were on sp.telus.com. I'm guessing you're now on sp.mb.com right?

Re: $25 plan but not able to connect to internet

dacdoter — Wed, 20 Mar 2019 11:45:31 GMT

@krazykiwi wrote:

HI,
If you have not done this already, try restarting your phone and resetting network settings.
Your apn should be ~~isp~~.mb.com.

Based on following the links under "What you should do after Activation" here

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

I believe it is sp.mb.com, maybe you typed the "i" by accident?

I recently activated with a LG Nexus 5X, and when I followed the instructions to check the settings, the correct APN was already there, so I didn't change any settings. Even though my plan is for 3G data only, and it says it's connecting to LTE, it's working.

For the OP, also check if your phone has a setting to turn data on or off.