topic Re: Need Help porting a number From Koodo Prepaid in Get Support

Need Help porting a number From Koodo Prepaid

Jbarter — Wed, 05 Jan 2022 08:45:55 GMT

I opened a new Public Mobile Line, but I am unable to port by Koodo Prepaid number in where they share the same back end. I messaged the Modteam yesterday, how long should I expect for the port/transfer to be completed?

Re: Need Help porting a number From Koodo Prepaid

Alex888 — Sun, 17 Mar 2019 12:42:11 GMT

@Jbarter If you have contacted a moderator it will take them up to 2 days to respond, after that it could take a few hours to 2 days for the port to be completed. In the meantime keep using your Koodo SIM card and don't close your account, when your phone stops working the port has gone through, put in your Public Mobile SIM and restart your phone, then it should work.

Re: Need Help porting a number From Koodo Prepaid

scoobybpc — Sun, 17 Mar 2019 12:45:26 GMT

Unfortunately I'm in same boat. I made the request Friday evening with no response yet. In the meantime I'm carrying my new sim around just in case it changes while I'm out.

I really hope they port my number soon :(.

Re: Need Help porting a number From Koodo Prepaid

Alex888 — Sun, 17 Mar 2019 12:50:41 GMT

@scoobybpc That's why it's usually best to register with a new phone number then request a number change and then port your number, so you don't have to worry about changing SIM's. Annoying workaround.

Re: Need Help porting a number From Koodo Prepaid

Lieux — Sun, 17 Mar 2019 12:52:10 GMT

@Jbarter a écrit :
I opened a new Public Mobile Line, but I am unable to port by Koodo Prepaid number in where they share the same back end. I messaged the Modteam yesterday, how long should I expect for the port/transfer to be completed?

And @scoobybpc be patient. The moderators have now many hours more than before to answer the customers each day...but it's a busy time this week-end because the 25$ promotion which end on monday...Be patient they will fix it as @Alex888 said.

Re: Need Help porting a number From Koodo Prepaid

scoobybpc — Sun, 17 Mar 2019 12:55:46 GMT

@Alex888 that's what I did though.

I activated Friday with a new number. And once activated was complete (had problems there too) I tried to port in the old number. But because it's from koodo prepaid apparently it requires a mod. So I emailed to the mod team Friday evening.

I carry both sims because the old one is still active with the old phone number I need that old number still for calls and texts. I carry the new one with me for when they eventually port the number over and my old one stops working.

So technically I have (and am paying for) both services until they port the number. Really really hoping it gets done today..

Re: Need Help porting a number From Koodo Prepaid

scoobybpc — Sun, 17 Mar 2019 12:57:59 GMT

@Lieux I'm trying 🙂

I'm totally new to PM and the plan is actually for my wife. So basically I don't want her phone to stop working while she's out or something, or to be fiddling around with a simcard. I can appreciate that mods are likely overwhelmed

Re: Need Help porting a number From Koodo Prepaid

Kpucky — Sun, 17 Mar 2019 13:27:26 GMT

What information do I send to the moderator to port my koodo prepaid number...just my account number and phone number?

Re: Need Help porting a number From Koodo Prepaid

Lieux — Sun, 17 Mar 2019 13:28:28 GMT

@Kpucky a écrit :
What information do I send to the moderator to port my koodo prepaid number...just my account number and phone number?

Yes anyway they will come back to you and ask for personal information just to be sure it's you!

Re: Need Help porting a number From Koodo Prepaid

Dunkman — Sun, 17 Mar 2019 13:41:43 GMT

@Kpucky wrote:
What information do I send to the moderator to port my koodo prepaid number...just my account number and phone number?

@Kpucky

May also want to include your Koodo account holder name with the information for porting.

Re: Need Help porting a number From Koodo Prepaid

scoobybpc — Sun, 17 Mar 2019 19:50:46 GMT

Just wondering if anyone has gotten a response this weekend on this topic? I initially sent the request Friday night and still havent gotten a repsonse yet. I know, be patient, I'm trying, but I'm really hoping this is done today. 😞

Re: Need Help porting a number From Koodo Prepaid

sandpublic — Sun, 17 Mar 2019 19:58:30 GMT

@scoobybpc wrote:
Just wondering if anyone has gotten a response this weekend on this topic? I initially sent the request Friday night and still havent gotten a repsonse yet. I know, be patient, I'm trying, but I'm really hoping this is done today. 😞

It will get done don't worry the best thing to do is to keep your Koodo prepaid SIM in your phone for now and as soon as it stops working it means that the port was completed.

Re: Need Help porting a number From Koodo Prepaid

scoobybpc — Sun, 17 Mar 2019 23:39:30 GMT

Just thought I'd update. Got a message from them saying it was switched over, checked out the old sim and it's no longer active. New account is active with the proper phone number. Bumpy start with pm but I have faith going forward we will be happy!

Thanks everyone for your support

Re: Need Help porting a number From Koodo Prepaid

Lieux — Sun, 17 Mar 2019 23:40:50 GMT

@scoobybpc a écrit :
Just thought I'd update. Got a message from them saying it was switched over, checked out the old sim and it's no longer active. New account is active with the proper phone number. Bumpy start with pm but I have faith going forward we will be happy!
Thanks everyone for your support

Finally! Happy for you. Welcome on board!

Re: Need Help porting a number From Koodo Prepaid

sandpublic — Sun, 17 Mar 2019 23:48:33 GMT

@scoobybpc wrote:
Just thought I'd update. Got a message from them saying it was switched over, checked out the old sim and it's no longer active. New account is active with the proper phone number. Bumpy start with pm but I have faith going forward we will be happy!
Thanks everyone for your support

Excellent news! Welcome to PM.😊

Re: Need Help porting a number From Koodo Prepaid

Jbarter — Mon, 18 Mar 2019 00:52:46 GMT

I’m still patiently waiting.😐

Re: Need Help porting a number From Koodo Prepaid

Lieux — Mon, 18 Mar 2019 00:58:11 GMT

@Jbarter a écrit :
I’m still patiently waiting.😐

Don't give up The moderator are working one hour till 10.00PM...and tomorrow at 8.00AM HE.

Re: Need Help porting a number From Koodo Prepaid

dabr — Mon, 18 Mar 2019 01:31:24 GMT

@Jbarter and @scoobybpc if you still haven't heard from the mods you could try and phone Koodo CSR and see if they will help to facilitate the port to Public Mobile for you. They were able to help me last year but I don't know if they still do that. Good luck!

Re: Need Help porting a number From Koodo Prepaid

Luddite — Mon, 18 Mar 2019 01:37:54 GMT

@dabr wrote:
@Jbarter and @scoobybpc if you still haven't heard from the mods you could try and phone Koodo CSR and see if they will help to facilitate the port to Public Mobile for you. They were able to help me last year but I don't know if they still do that. Good luck!

In spite of your experience, Koodo does not normally facilitate migration to anyone. PM must handle it all.

Re: Need Help porting a number From Koodo Prepaid

kread — Mon, 18 Mar 2019 18:07:49 GMT

Same boat here! My husband was able to port his Koodo number himself without issue but mine didn’t go through. Public mobile is showing that my number is my Koodo phone number but it doesn’t work with my PM SIM card so I’m stuck. I’ve been waiting since Friday night too.