topic Re: Reactivating plan in Get Support

Reactivating plan

shwng — Wed, 05 Jan 2022 08:45:50 GMT

I haven't made a payment in over 30 days and I'm trying to change my plan to reactivate my account since I cant afford my current plan, but it's not reactivating. Also at the top of self serve there's a notice that says after 90 days the account will be deactivated and number will be lost. Just wondering why this is happening only after 30 days and if I can get my plan changed and reactivated.

Re: Reactivating plan

KMG — Sun, 17 Dec 2017 13:49:53 GMT

If you missed your payment date, I don't think you can change your plan using self-serve. You need to contact the @CS_Agent.

Re: Reactivating plan

Raven_Jet — Sun, 17 Dec 2017 13:57:18 GMT

Your number will not be gone in 30 days that warning isn't correct. In order to change your plan yes, will need to contact mods. If you don't. You can change your plan but you need to reactivate your current plan and the pay again to change to the new plan you want in the next payment period before this plan expires.

Correct me if im wrong somebody :). Thanks!!!

Re: Reactivating plan

mimmo — Sun, 17 Dec 2017 14:00:16 GMT

you are correct