topic Re: No phone service in Get Support

No phone service

jennifer111 — Wed, 05 Jan 2022 08:45:50 GMT

My phone is saying "mobile network not available". My account is up to date and renews on April 2nd.

Re: No phone service

will13am — Sun, 17 Mar 2019 03:35:42 GMT

@jennifer111, is your account showing active with the correct plan features? Nothing appears to be out of place in the self serve? Is there additional information you can provide on the lead up to seeing mobile network not available? If the account appears fine, I wonder if going to settings, mobile networks, doing a search and auto selecting the network may resolve the problem.

Re: No phone service

CellGirl — Sun, 17 Mar 2019 04:05:50 GMT

@will13am @jennifer111

the other day, I had a similar issue on my phone, which was resolved by powering off/on

Re: No phone service

Jackhyf63 — Sun, 17 Mar 2019 12:34:56 GMT

@jennifer111 Please send a private message to @Moderator_Team and provide your publimc mobile number and describe the issue. There may be a provisioning error and the mods can help with that.