topic Re: iMessage and FaceTime failed to activate in Get Support

iMessage and FaceTime failed to activate

Jules99 — Wed, 05 Jan 2022 08:45:48 GMT

iMessage and FaceTime not activating. Need the ticket from public to go through so it can activate. Called apple and they said it was a carrier issue and not an apple issue.

Public Mobile please put the ticket through to activate iMessage and FaceTime

Re: iMessage and FaceTime failed to activate

NDesai — Sun, 17 Mar 2019 03:18:10 GMT

@Jules99 Never heard of this issue before. Have you tried carrier update or network reset?

Re: iMessage and FaceTime failed to activate

sunflowershine — Sun, 17 Mar 2019 03:18:20 GMT

@Jules99 wrote:
iMessage and FaceTime not activating. Need the ticket from public to go through so it can activate. Called apple and they said it was a carrier issue and not an apple issue.
Public Mobile please put the ticket through to activate iMessage and FaceTime

@Jules99 Have you updated your APN in your phone setting?

Re: iMessage and FaceTime failed to activate

Dunkman — Sun, 17 Mar 2019 03:39:44 GMT

@Jules99

You may need to reset your imessage and facetime. Try the following:

Turn cellular data and roaming ON.

Turn Messages & Facetime OFF, and back ON in 5 minutes. This will force a reset of Apple servers to your new phone.

Correct setup for messaging: Settings >> Messages >> iMessage ON, Send as SMS ON, MMS ON >> Send & Receive should show your phone # and Apple ID email.

Setup for Facetime also should show your phone # and Apple ID email

Re: iMessage and FaceTime failed to activate

Lieux — Sun, 17 Mar 2019 11:38:29 GMT

@Jules99 a écrit :
iMessage and FaceTime not activating. Need the ticket from public to go through so it can activate. Called apple and they said it was a carrier issue and not an apple issue.
Public Mobile please put the ticket through to activate iMessage and FaceTime

We have 7 iphones around here...and never had problem with imessage or facetime...Did you try to plug your Iphone in your computer If you have one?

Re: iMessage and FaceTime failed to activate

Jackhyf63 — Sun, 17 Mar 2019 12:01:25 GMT

@Jules99 Try go to setting/messages/send & receive, then click on your apple ID to sign out, then sign back on.Also try and toggle on send as SMS.

Re: iMessage and FaceTime failed to activate

Jules99 — Mon, 08 Apr 2019 18:52:02 GMT

Yes I have, didnt work

Re: iMessage and FaceTime failed to activate

Jules99 — Mon, 08 Apr 2019 18:52:17 GMT

Yes I have

Re: iMessage and FaceTime failed to activate

Jules99 — Mon, 08 Apr 2019 18:52:35 GMT

Tried this and didnt work

Re: iMessage and FaceTime failed to activate

Jules99 — Mon, 08 Apr 2019 18:54:39 GMT

Issue is resolved. It was a carrier issue, it takes a day or two for the carrier to register the new phone ticket.

Re: iMessage and FaceTime failed to activate

jdb5624 — Wed, 24 Apr 2019 17:14:09 GMT

iMessage and FaceTime not activating. Need the ticket from public to go through so it can activate. Called apple and they said it was a carrier issue and not an apple issue.
Public Mobile please put the ticket through to activate iMessage and FaceTime

Re: iMessage and FaceTime failed to activate

Lieux — Wed, 24 Apr 2019 17:16:44 GMT

@jdb5624 do you have a problem?

Post a new message here it will be easier to have answers..and give details of your problem...https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/phones_and_hardware

Re: iMessage and FaceTime failed to activate

Darkwing — Thu, 25 Apr 2019 16:19:04 GMT

I am having the same issues Public Mobile is supposed to be fixing this problem. This is a problem of there,s We are hoping it will be fixed in a day or two. They screwed up a lot more than that.I am trying to get results on imessage and facetime and billing over charge,s

Re: iMessage and FaceTime failed to activate

Darkwing — Sat, 27 Apr 2019 21:20:14 GMT

The problem I have with imessage and facetime not activating is apparently my iphone 4S is to old and there is not and won,t be any updates. So make sure your phone is not to old. It could be a problem