topic Not Getting LTE Data in Get Support

Not Getting LTE Data

wchu — Wed, 05 Jan 2022 08:45:34 GMT

On Android...

My APN is set accurately.

Mobile Data is enabled

Restarted phone.

I am getting a "this site can't be reached" error on Chrome. Everything is fine when I am on WiFi.

Re: Not Getting LTE Data

computergeek541 — Sun, 17 Mar 2019 01:35:15 GMT

@wchu wrote:
On Android...
My APN is set accurately.
Mobile Data is enabled
Restarted phone.

I am getting a "this site can't be reached" error on Chrome. Everything is fine when I am on WiFi.

Do you get 3g data? If that's the case, your issue isn't with the APN settings.

Can you maybe post a screenshot of your APN setting screen?

Re: Not Getting LTE Data

Anonymous — Sun, 17 Mar 2019 01:36:25 GMT

@wchu - just to be sure, does a data plan show up on your self serve portal? Do other things work? Does your weather app get updated (without wifi)?

Re: Not Getting LTE Data

wchu — Sun, 17 Mar 2019 01:41:17 GMT

Yes a data plan shows up in my self-serve portal.

It appears that my weather widget updates without WiFi (at least thats what it says within my Data Usage within my Android settings).

Re: Not Getting LTE Data

wchu — Sun, 17 Mar 2019 01:46:16 GMT

Data does not work on 3G either.

Re: Not Getting LTE Data

wchu — Sun, 17 Mar 2019 01:48:05 GMT

I found the solution. It was my Adguard app acting up. Thanks!

Re: Not Getting LTE Data

bh90210 — Sun, 17 Mar 2019 03:05:11 GMT

I find it's better to stick with 3G data if you're on the 3G plans. LTE capped at 3 Mb/s, but 3G is more like 12.

Re: Not Getting LTE Data

WoozyPolarBear — Sun, 17 Mar 2019 03:06:36 GMT

Actually, I find staying on LTE is better, with lower latency on the LTE. You don't need more than 3 Mbps for too many tasks.

Re: Not Getting LTE Data

sunflowershine — Sun, 17 Mar 2019 03:10:22 GMT

@wchu The name of the APN should be "public"

Re: Not Getting LTE Data

computergeek541 — Sun, 17 Mar 2019 04:32:36 GMT

@sunflowershine wrote:
@wchu The name of the APN should be "public"

The APN name could be anything. It makes no difference Anyways, as stated earlier, the OP noticed that an app was blocking internet usage.