topic Re: Bad LTE Reception At My Home in Get Support

Bad LTE Reception At My Home

wchu — Wed, 05 Jan 2022 08:45:31 GMT

I live in the city of Vancouver. Right outside of my house, I am getting -122dBm on LTE. My phone supports LTE Bands 4 and 7, which PM supports.

Is there anything that PM can do to improve my reception?

Re: Bad LTE Reception At My Home

Anonymous — Sun, 17 Mar 2019 00:51:30 GMT

@wchu , If you have reception issues, there is nothing that PM can do to help solve that.

Any chance you could try your SIM in a different phone? This would identify if the problem is the network strength in the area, or your phone.

Re: Bad LTE Reception At My Home

farmbot — Sun, 17 Mar 2019 01:00:32 GMT

I have been on publicmobile for one month. -122db LTE #4 is my signal strength also. Never drops a call or text.I use my cellphone data as hotspot for laptop internet.This signal is robust and delivers the full 3mb/sec data stream.

All good for me

Re: Bad LTE Reception At My Home

will13am — Sun, 17 Mar 2019 01:03:21 GMT

Bands 4 and 7 are higher frequency and good for speed but not necessarily coverage indoors. There is a chance that having a phone that supports the 700 MHz and 850 MHz bands may help. This is a list of supported LTE bands.

https://en.wikipedia.org/wiki/Telus_Mobility

Re: Bad LTE Reception At My Home

CalgaryBen — Sun, 17 Mar 2019 01:05:27 GMT

@wchu wrote:
Is there anything that PM can do to improve my reception?

As a first step, I'd recommend installing a free app called OpenSignal. It collects crowd-sourced cellular signal data, so you can see if other users on same/other networks are experiencing the same degradation in signal strength/quality. Perhaps it's a handset/antenna issue?

Re: Bad LTE Reception At My Home

JuniorJunior — Sun, 17 Mar 2019 13:54:46 GMT

@wchu wrote:
I live in the city of Vancouver. Right outside of my house, I am getting -122dBm on LTE. My phone supports LTE Bands 4 and 7, which PM supports.

Is there anything that PM can do to improve my reception?

Are you in a highrise condo, or some valley spot? Are you able to ID where the tower is? A signal repeater may be a solution - I used to live in a house with 'Aluminum siding' - and it really cuts the signal - I had to stand by a window to get any signal. I had to get a signal repeater, with an external antenna - which is simple to hook up, but do cost a little... it solved the problem of very poor signal in the house.

Re: Bad LTE Reception At My Home

mik101 — Mon, 18 Mar 2019 17:50:43 GMT

JuniorJunior's post is a good way to solve it too if it is legitimately a signal issue.

May I also suggest checking out our signal strength discussion here:
https://productioncommunity.publicmobile.ca/t5/Discussions/Signal-strength/m-p/339221#M87039
My area sometimes also struggles with LTE reception indoors at times, but falling back to the 3G network provides great coverage here, then I just can switch LTE on as needed. It is also a great way to increase your battery life as LTE modems tend to be pretty power hungry when the signal is weak.