topic Re: Credit card declined in Get Support

Credit card declined

michelsavage966 — Wed, 05 Jan 2022 08:45:17 GMT

Living in New Brunswick. Buying phone for my wife. So the account is in my wife's name. Trying to pay with my credit card based in Quebec. Does not work...

Re: Credit card declined

Taekgun — Sat, 16 Dec 2017 16:51:05 GMT

@michelsavage966

Sometimes errors can arise when the address on the account does not match that of the address registered with the CC. In addition, if you are using an AMEX card, they are known not to work well during activation - if you can use a different card just for activating, you'll be able to add an AMEX if you register for auto-pay.

Not sure if either of these scenarios apply to your issue. Let us know if not and we'll be able to keep troubleshooting the issue with you.

Re: Credit card declined

michelsavage966 — Sat, 16 Dec 2017 17:20:43 GMT

OK. I'll try a different card.... Thanks.

Re: Credit card declined

JDT — Sat, 16 Dec 2017 18:02:33 GMT

Some also recommend trying again with the same card, but changing browsers, and/or using incognito mode on your browser. If all else fails, you can contact the @CS_Agent.