topic Re: Porting out while keeping the account active in Get Support

Porting out while keeping the account active

mjagadeesh — Wed, 05 Jan 2022 08:45:12 GMT

Hello,

I am planning to get Telus $60 for 10 GB plan and right now I am with $40 4 GB plan with public mobile. Is it possible to port my public mobile number to Telus and get a new number for public mobile (I want to use PM as home phone) while keeping PM account active?

Or what is the best way to move PM number to Telus and get a new number for PM while keeping the same golden plan ?

Thanks

Re: Porting out while keeping the account active

bilal684 — Sat, 16 Dec 2017 13:50:18 GMT

I believe this cannot be done, I may be wrong though. Public mobile is a pre paid service, meaning once you pay for a plan, the service is given to that specific number associated with your account. If you port out the number, that means you agree not to receive the service anymore.

I may be completely wrong, I recommend contacting the moderators to see if this is possible :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT:

While searching around, I found this thread with a ''workaround'' to keep your account active with the same plan but with a different number.

https://productioncommunity.publicmobile.ca/t5/Discussions/How-do-I-port-out-my-number-and-still-keep-same-plan/m-p/190399#M56523

Hope this helps,

Take care!

Re: Porting out while keeping the account active

will13am — Sat, 16 Dec 2017 13:49:05 GMT

Yes this is doable. The last time this question was asked and answered is provided in this link.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/PM-Number-Transfer-Simultaneous/m-p/205217#M23496

Re: Porting out while keeping the account active

mjagadeesh — Sat, 16 Dec 2017 13:51:49 GMT

wow, thanks for the reply, how long do you think these whole process takes ? I guess the offers from Telus expires in next 3-4 days.

Re: Porting out while keeping the account active

bilal684 — Sat, 16 Dec 2017 13:57:58 GMT

From my own experience, porting out a mobile service number takes 30 minutes. To create a second account on PM you need to buy a new sim. Some are sold at walmart, I suggest you buying it at Walmart instead of ordering from the internet to avoid delays.

Take care 😛

Re: Porting out while keeping the account active

Luddite — Sat, 16 Dec 2017 20:05:01 GMT

@mjagadeesh wrote:
wow, thanks for the reply, how long do you think these whole process takes ? I guess the offers from Telus expires in next 3-4 days.

@mjagadeesh Why worry about the time? Take the Telus deal with any number, then go through the procedure suggested.

Re: Porting out while keeping the account active

mjagadeesh — Sat, 16 Dec 2017 17:24:10 GMT

Good idea. Confusion to go with Bell or Telus 😞

Re: Porting out while keeping the account active

bilal684 — Sat, 16 Dec 2017 21:19:42 GMT

Personally I'd go with telus as Bell will raise the price of that plan in 6months. This is what they did 2 years ago for the black friday deals.