topic Re: Refund additional credit in Get Support

Refund additional credit

mayushuo — Wed, 05 Jan 2022 08:45:10 GMT

Hi team,

I was wondering if a MOD can please process the refund of my excess funds in my account. I am considering moving to another carrier as I always run out of data. Have been paying for two to three 1GB add-ons a month, and that really hurts my bill...1gb is 10 bucks lol :P.

If a mod can please help with this that would be greatly appreciated!

Thank you

Re: Refund additional credit

wetcoaster — Sat, 16 Dec 2017 05:44:45 GMT

FYI, you can also ask the moderators for an early renewal.

There are no refunds on any unused portion of your current plan if you port out.

For refunds on unused funds available in your account you'll have to "talk" to the moderators for a definitive answer.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Refund additional credit

NDesai — Sat, 16 Dec 2017 05:41:40 GMT

@mayushuo You will need to send a private message to the Moderator_Team with your account info. There is no guarantee if they will refund as this is a pre-paid service.

Re: Refund additional credit

mayushuo — Sat, 16 Dec 2017 06:08:17 GMT

Thanks!

Re: Refund additional credit

mayushuo — Sat, 16 Dec 2017 06:08:32 GMT

Thank you!

Re: Refund additional credit

pakmode — Sun, 17 Dec 2017 05:26:13 GMT

Let us know what happens as there are many of us with the same question lol.

Re: Refund additional credit

niazard — Thu, 29 Mar 2018 19:50:53 GMT

Hello there, I renewed my plan with Public mobile on 6th Feb 2018. Later moved to Koodo per Public mobile's option on March 28th 2018. I would like to know if I get credit refund for the period of 29th March - 06 May 2018 when I am not using public mobile service.

Thank you.

Re: Refund additional credit

ShawnC13 — Thu, 29 Mar 2018 19:54:36 GMT

@niazardwrote:
Hello there, I renewed my plan with Public mobile on 6th Feb 2018. Later moved to Koodo per Public mobile's option on March 28th 2018. I would like to know if I get credit refund for the period of 29th March - 06 May 2018 when I am not using public mobile service.
Thank you.

You will not receive a refund for any unused portion of your PM Plan. That is what the $100 migration credit was for. That amount is to cover and loss of use of the plan from when you ported to when it would have expired.

Re: Refund additional credit

niazard — Thu, 29 Mar 2018 19:59:16 GMT

Thank you for your quick response.Geat service, appreciate it and was very satisfied with Public Mobile 🙂

Niaz

Re: Refund additional credit

ShawnC13 — Thu, 29 Mar 2018 20:07:19 GMT

@niazardwrote:
Thank you for your quick response.Geat service, appreciate it and was very satisfied with Public Mobile 🙂
Niaz

No problem at all just another PM customer helping make this business model work. Glad to hear you were happy here at PM maybe we will see you back one day

Re: Refund additional credit

computergeek541 — Thu, 29 Mar 2018 21:07:58 GMT

Re: Refund additional credit

Luddite — Thu, 29 Mar 2018 21:17:52 GMT

OMG @computergeek541. Did your mind go blank just as you were about to add your pithy remark?

Or did you hit Post instead of Cancel as I just did?

Re: Refund additional credit

wetcoaster — Thu, 29 Mar 2018 21:27:07 GMT

@Ludditewrote:
OMG @computergeek541. Did your mind go blank just as you were about to add your pithy remark?
Or did you hit Post instead of Cancel as I just did?

There was a nice bit of text there before he reread it...

Re: Refund additional credit

niazard — Fri, 30 Mar 2018 01:02:18 GMT

I have another question plz. My payment method with Public Mobile was “prepaid”. What step should I take to cancel the prepaid payment method now that I am with Koodo. Please note after transferred to Koodo, I do not have access to my account through Public telephone or website.

Thank you.

Re: Refund additional credit

computergeek541 — Fri, 30 Mar 2018 01:36:28 GMT

@wetcoasterwrote:
@Ludditewrote:
OMG @computergeek541. Did your mind go blank just as you were about to add your pithy remark?
Or did you hit Post instead of Cancel as I just did?

There was a nice bit of text there before he reread it...

lol

We know that there's no way to delete a post. What happened was I saw the date of March 29th in niazard's post and was giving advice based on that. I didn't realize at first that the 29th wasn't the start date of the Public Mobile plan, as March 29th until May 6th wasn't 30 days or a full 90 days. Therefore, my answer would have been incorrect. I highlighted and deleted the text to avoid any confusion.

The correct advice was already provided earlier when niazard was informed of there being no refunds in this type of case.