topic Re: Port koodo number in Get Support

Port koodo number

Carlduck — Wed, 05 Jan 2022 08:45:09 GMT

@CS_Agent

Re: Port koodo number

RobertQc — Sat, 16 Mar 2019 17:23:15 GMT

@Carlduck wrote:
@CS_Agent

@Carlduck Use this link to send a message to the moderator team.

Send them a message, don't just tag them. At best, they will see this and tell you to send them a message.

Re: Port koodo number

Anonymous — Sat, 16 Mar 2019 17:24:45 GMT

@Carlduck wrote:
@CS_Agent

I guess it's a Koodo prepaid?

If not then you should be able to do it yourself in the self-serve.

Re: Port koodo number

Carlduck — Sat, 16 Mar 2019 17:26:34 GMT

Yes I need help

Re: Port koodo number

RobertQc — Sat, 16 Mar 2019 17:30:07 GMT

@Carlduck wrote:
Yes I need help

@Carlduck Use this link to send a message to the moderator team.

>>> CLICK HERE <<< then send them a message

subject "Help me port koodo pre-paid"

Message body- give them as much details as possible

Re: Port koodo number

Carlduck — Sat, 16 Mar 2019 18:33:26 GMT

Thanks for the help. As a rule how long will it take to get my old Koodo number back?

Re: Port koodo number

Anonymous — Sat, 16 Mar 2019 18:38:22 GMT

@Carlduck - once you are in communication with the moderator team, it shouldn't be long - probably minutes/hours.

Re: Port koodo number

sandpublic — Sat, 16 Mar 2019 18:44:27 GMT

@Carlduck wrote:
@CS_Agent

If you were on a Koodo post paid plan then you can do the port on your own via self serve . The moderators are only required for Koodo prepaid plans.

Re: Port koodo number

Carlduck — Sat, 16 Mar 2019 18:39:56 GMT

Brilliant thanks

Re: Port koodo number

Carlduck — Sat, 16 Mar 2019 18:43:28 GMT

I can not change at self service

I have my koodo number correct

Not available

Re: Port koodo number

sandpublic — Sat, 16 Mar 2019 18:47:19 GMT

@Carlduck wrote:
I can not change at self service
I have my koodo number correct
Not available

Ok, then you will have to wait for the moderators to get back to you.

Re: Port koodo number

Sharry19 — Sat, 16 Mar 2019 19:57:12 GMT

@Carlduck You need to get the help from Moderator:

To do that please send Private Message to Moderator by CLICK HERE

*** Please note: I am not a Moderator ***

Re: Port koodo number

bchow — Sat, 16 Mar 2019 23:22:55 GMT

@sandpublic

If you are transferring from a Koodo prepaid plan or a PC Mobile postpaid plan, you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.
If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact our Moderator Team. Since you’re new to Public Mobile, this will be a 2-step process:
- First, create a Community account here by selecting ‘Sign In’, then ‘New User? Register here.”
- Then, send a private message to the Moderators by clicking here. Make sure you provide the number you are trying to transfer, and the port transfer request information you shared at activation.

Re: Port koodo number

Kellys — Sat, 16 Mar 2019 23:35:52 GMT

I have the same problem, I have Koodo prepaid number, and I sent a message to Moderator_Team a few minutes ago.

I hope I can transfer my number successful.

Re: Port koodo number

Carlduck — Sun, 17 Mar 2019 00:23:12 GMT

Done everything waiting patiently for @CS_Agent

To contact me

Re: Port koodo number

OliviaChubey — Tue, 02 Apr 2019 00:16:30 GMT

create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.

I am looking to port my Koodo mobile number, under my name (Olivia Chubey): 780-686-8101. Please advise next steps. Prime Mobile number which was provided is 587-982-8600. Thanks

Re: Port koodo number

fortin_g — Fri, 17 May 2019 01:54:51 GMT

I'm also trying to port a Kodoo number to PM. I've sent a Private Message request with details of both accounts about 4 hours ago and am waiting for the @CS_Agent to reply. How long does it normally take for them to get in touch? Do they only work day job type hours?

Re: Port koodo number

popping — Fri, 17 May 2019 02:20:34 GMT

@fortin_g wrote:
I'm also trying to port a Kodoo number to PM. I've sent a Private Message request with details of both accounts about 4 hours ago and am waiting for the @CS_Agent to reply. How long does it normally take for them to get in touch? Do they only work day job type hours?

Moderator wait time is 2 to 3 days.

Are you port a number from Koodo prepaid?

If yes, wait for moderator.

If no, you can login to your account and select

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ] to port your Koodo postpaid number to PM.

Re: Port koodo number

fortin_g — Fri, 17 May 2019 03:18:40 GMT

@popping wrote:
Are you port a number from Koodo prepaid?
If yes, wait for moderator.

Yes,it's from Kodoo prepaid.

Thanks for the info - I'll wait.

Re: Port koodo number

fortin_g — Fri, 17 May 2019 03:25:39 GMT

@fortin_g wrote:
Do they only work day job type hours?

Answering my other question myself. According to https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Moderators are available:

Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.