topic Re: Ridiculous telephone customer service!! in Get Support

Ridiculous telephone customer service!!

Farjy — Wed, 05 Jan 2022 08:45:03 GMT

Today 15 December, I dialed 611 at exactly 19pm , right now it’s 21pm , continuously waiting for an agent to answer my phone call , no one bothered to answer! I want the see how long they kill my time ! Ridiculous customer service public’s mobile !!

Re: Ridiculous telephone customer service!!

NDesai — Sat, 16 Dec 2017 02:05:22 GMT

@Farjy Are you on a legacy plan? If no, they will not help you.

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:05:20 GMT

What is legacy plan my friend?

Re: Ridiculous telephone customer service!!

wetcoaster — Sat, 16 Dec 2017 02:06:37 GMT

PM doesn't offer any customer service over the phone (unless you are on one of the very old legacy plans.)

All support starts here in the community. Have a read here: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465#M9981

Re: Ridiculous telephone customer service!!

NDesai — Sat, 16 Dec 2017 02:08:33 GMT

@Farjy wrote:
What is legacy plan my friend?

Plans they offered before they came under Telus. Before Feb. 2015 i believe. If you are on a 90 days plan, you are not on a legacy plan. In this case, CSR on phone won't help as they cannot access your account. You will need to send a private message to the Moderator_Team with your account info.

Re: Ridiculous telephone customer service!!

wetcoaster — Sat, 16 Dec 2017 02:13:33 GMT

@Farjy wrote:
What is legacy plan my friend?

If you have signed up, and still are on a plan from, before January 27 / 2015. Read the official description here: https://productioncommunity.publicmobile.ca/t5/Announcements/Effective-April-1-changes-are-happening-to-Legacy-Pioneer-rate/m-p/138212/highlight/true#M8442

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:13:07 GMT

I have been using pm since 2011 it’s almost 7 years now

Re: Ridiculous telephone customer service!!

NDesai — Sat, 16 Dec 2017 02:15:46 GMT

@Farjy@ wrote:
I have been using pm since 2011 it’s almost 7 years now

So you have never changed your plan since then?

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:16:42 GMT

The reason I called , I have been using AutoPay method for long time , I was told they will take off 2$ , but it never happened with me , today I managed my time to call them but they killed my Friday night , now 2 hours 17 mins I have been waiting an agent to answer my ph call .

Re: Ridiculous telephone customer service!!

NDesai — Sat, 16 Dec 2017 02:18:45 GMT

@Farjy Legacy plans are not eligible for any Rewards. Please clarify exactly what plan are you on.

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:18:26 GMT

No same plan , unlimited Canada wide talking and worldwide text. In between I went to my country , for two months when I was back my ph line was canceled so I called them and got it back .

Re: Ridiculous telephone customer service!!

imm1304 — Sat, 16 Dec 2017 02:19:38 GMT

Hey @Farjy,

Most of us here on this forum are on the new plans that come with no phone support.

Sending private messages to the mods works fairly well. Provide your name, phone number and what you need help with via private message to @CS_Agent and one of the mods will reply to you. Unfortunately, you just missed the mods hours for today. They work 9am-9pm on weekdays, and also work weekends. So someone will respond to you tomorrow morning if you send a private message right now.

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:20:11 GMT

What’s the use of being an old customer? No offer nothing? When I called them to add my credit card they told me they will take off 2$ but they didn’t .

Re: Ridiculous telephone customer service!!

NDesai — Sat, 16 Dec 2017 02:20:51 GMT

@Farjy wrote:
No same plan , unlimited Canada wide talking and worldwide text. In between I went to my country , for two months when I was back my ph line was canceled so I called them and got it back .

I don't think Legacy plan offered Worldwide texting with any plan. I think you are not on a Legacy plan. Please login to your self-serve and copy paste your plan here.

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:21:12 GMT

It’s 9:20pm already should I disconnect the ph?

Re: Ridiculous telephone customer service!!

NDesai — Sat, 16 Dec 2017 02:22:59 GMT

@Farjywrote:
It’s 9:20pm already should I disconnect the ph?

You still haven't clarify whether you are on a legacy plan or not

Re: Ridiculous telephone customer service!!

imm1304 — Sat, 16 Dec 2017 02:23:00 GMT

@Farjy, I have no idea what the call center hours are. PM has basically discontinued the call center access for all new customers from the last ~3 years. I was just saying the mods on this forum were online 9am to 9pm today.

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:24:24 GMT

I can text any country , unlimited Canada wide talking . 3 way calling, call waiting, forwarding! I took this plan in 2011 and continuously using even after Telus came in .

Re: Ridiculous telephone customer service!!

Farjy — Sat, 16 Dec 2017 02:24:58 GMT

Finally I got them , talking

Re: Ridiculous telephone customer service!!

imm1304 — Sat, 16 Dec 2017 02:28:03 GMT

@Farjy wrote:
I can text any country , unlimited Canada wide talking . 3 way calling, call waiting, forwarding! I took this plan in 2011 and continuously using even after Telus came in .

This confirms you are on the Legacy plan. You do have the option of calling 611. But, for whatever reasons, you are stuck on hold tonight. Do consider the option of getting support via this forum. You can just send a private message and look for a reply in your inbox tomorrow morning.