topic Re: auto pay not working. in Get Support

auto pay not working.

bhenry08 — Wed, 05 Jan 2022 08:44:52 GMT

My account has been suspended even though I am on auto pay.

I have tried the self serve also, but it doesn't seem to be working for me. Giving the "unable to process" error.

Re: auto pay not working.

stonechucker — Fri, 15 Dec 2017 19:45:37 GMT

Do you still have a working phone? I noticed just the other day my plan didn't return to active until 12 noon Toronto time. That's at least 10 hours later than it was last year when I signed up for Public Mobile.

It seems to be later in the day each time to me now.

Re: auto pay not working.

bhenry08 — Fri, 15 Dec 2017 20:05:06 GMT

can't call out, or text, no data.

but I did get a text saying Payment Due on Dec.15.

Re: auto pay not working.

CS_Agent — Fri, 15 Dec 2017 20:19:24 GMT

@bhenry08, Sorry to hear about the trouble with your services. Can you please send us a private message with your phone# and account# for assistance?

Re: auto pay not working.

Lynne — Tue, 19 Dec 2017 06:02:13 GMT

I just tried to pay my sons bill and it seams it didn't take the money I did get his dad to pay it and so it used a different card however it's saying it didn't do anything but telling me funds are there so I don't know what's going on