topic Re: Still no service 12 hours in Get Support

Still no service 12 hours

Kcountry — Wed, 05 Jan 2022 08:44:51 GMT

I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public.

Re: Still no service 12 hours

Metal1967 — Sat, 16 Mar 2019 13:46:42 GMT

@Kcountry

Is your telus sim still active?

Re: Still no service 12 hours

Lieux — Sat, 16 Mar 2019 13:51:28 GMT

@Kcountry a écrit :
I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public mobile.

Can you see public mobile in your screen of your phone?

Re: Still no service 12 hours

will13am — Sat, 16 Mar 2019 13:53:38 GMT

@Kcountry , have you been in touch with the moderator team concerning your activation and porting failure? Since it has been 12 hours, the problem is not going to fix itself with more time. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team. Good luck, hopefully they will look after you quickly.

Re: Still no service 12 hours

Lieux — Sat, 16 Mar 2019 13:53:39 GMT

@Kcountry a écrit :
I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public.

If it's a failed port you will need help from the moderator..here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is few hours to 2 days..

Re: Still no service 12 hours

will13am — Sat, 16 Mar 2019 13:54:38 GMT

@Lieux wrote:
@Kcountry a écrit :
I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public mobile.

Can you see public mobile in your screen of your phone?

Probably not. You can't see no service and Public Mobile at the same time, at least not on a single SIM.

Re: Still no service 12 hours

Kcountry — Sat, 16 Mar 2019 13:55:43 GMT

It's saying no service

Re: Still no service 12 hours

Kcountry — Sat, 16 Mar 2019 13:58:04 GMT

I see nothing, just says no service. If I call Telus would that make a difference

Re: Still no service 12 hours

Lieux — Sat, 16 Mar 2019 14:00:45 GMT

@Kcountry a écrit :
I see nothing, just says no service. If I call Telus would that make a difference

No don't try something by yourself..it can mixed up the port...the port asked is on public mobile side now..the moderator will help you with that..

Re: Still no service 12 hours

Kcountry — Sat, 16 Mar 2019 14:01:57 GMT

@CS_Agent can you help please. I need this phone up and running asap.

Re: Still no service 12 hours

Lieux — Sat, 16 Mar 2019 14:03:23 GMT

@Kcountry a écrit :
@CS_Agent can you help please. I need this phone up and running asap.

Use the link above..it's the fastest solution to contact them..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Still no service 12 hours

Anonymous — Sat, 16 Mar 2019 14:03:33 GMT

@Kcountry wrote:
@CS_Agent can you help please. I need this phone up and running asap.

@Kcountry

It would be more effective to go here.

Re: Still no service 12 hours

Kcountry — Sat, 16 Mar 2019 14:17:57 GMT

I have. Dh called Telus and they think someone has to re enter the account number again to port number. I had the guy at Walmart do it, I watched every step. Everything was entered correctly.

Re: Still no service 12 hours

mimmo — Sat, 16 Mar 2019 14:32:16 GMT

@Kcountry I saw a similar thread the other day, haveing an activated sim card saying no service, is I believe an indication of either a failed activtaion or a phone not connecting to the network. I know you have done a hard reset. have you tried doing a mnaunal network search and selection? ( a hard reset should return it to automatic selection) hence the thought of a failed activation.

all Public mobile accounts upon creation will connect to the network, new number, completed port or failed port) upon proper activation you wll be able to call out. the main indication of a failed port is the ability to make calls but not receive them.

i cant remember if you mentioned but does your telus sim still work?

I would contact the mod team as suggested above. but also include your sim card number.

Re: Still no service 12 hours

Kcountry — Sat, 16 Mar 2019 14:37:34 GMT

Tried network setting, still no service.

Re: Still no service 12 hours

mimmo — Sat, 16 Mar 2019 14:47:34 GMT

@Kcountry i think you have done everything you can, best bet is contact mods if you have not done so already. I dont think anyone on community can help you with much else. I would pop your telus sim in as it should still be working. (i don't remember you mentioning if it was still working or not)

Re: Still no service 12 hours

Kcountry — Sat, 16 Mar 2019 14:59:10 GMT

Thanks, I think I might have figured it out. The account number on my Telus bill is different then the account number the Walmart dude punched in (he looked up the account and that's the number that was listed) now I need someone to see if that's the case. I'm becoming frustrated as its now 15 hours,

Re: Still no service 12 hours

Anonymous — Sat, 16 Mar 2019 15:04:14 GMT

@Kcountry wrote:
Thanks, I think I might have figured it out. The account number on my Telus bill is different then the account number the Walmart dude punched in (he looked up the account and that's the number that was listed) now I need someone to see if that's the case. I'm becoming frustrated as its now 15 hours,

Wow. What a lot of aggravation for a mis-type. I didn't know these store reps could see account information from providers. Seems a bit of a privacy issue to me. And maybe he found an account number from someone else thinking it was you. Joe Blow vs J. Blow.

Re: Still no service 12 hours

Kcountry — Sat, 16 Mar 2019 15:26:02 GMT

He went thru Telus site asked for cell number and it popped up. He's I think a rep. That's why he could do it.

How to cancel

Kcountry — Sat, 16 Mar 2019 16:13:07 GMT

I'm not even sure what to do. Still no service, and now I read it can take 2 days for someone to answer. My husband leaves for work at 3, this is his work phone. He's so mad at me because I told him how great the plans were and the reviews and he's been without service since yesterday at 830pm. How can I cancel, I guess we will go back to our old expensive provider.