topic Re: plan expired in Get Support

plan expired

missorange — Wed, 05 Jan 2022 08:44:42 GMT

today is the renew day, after log in self serve account, it shows my plan expired. and " if u already paid pls disregard this message ur account suspended..."but the account balance still have money to renew. is that because the first day renew everyone see the same message in the renew day?

Re: plan expired

Lieux — Sat, 16 Mar 2019 13:32:19 GMT

@missorange wrote:
today is the renew day, after log in self serve account, it shows my plan expired. and " if u already paid pls disregard this message ur account suspended..."but the account balance still have money to renew. is that because the first day renew everyone see the same message in the renew day?

Yes EXPIRED in red...but if you can call and text don't do anything...it will be ok tomorrow and show ACTIVE again...

Re: plan expired

Metal1967 — Sat, 16 Mar 2019 13:33:34 GMT

@missorange wrote:
today is the renew day, after log in self serve account, it shows my plan expired. and " if u already paid pls disregard this message ur account suspended..."but the account balance still have money to renew. is that because the first day renew everyone see the same message in the renew day?

@missorange

Yes..just leave it be..it will go thru the process and all will be good...

Re: plan expired

carsonlawrence — Sat, 16 Mar 2019 13:35:23 GMT

Im have the same issue can we have some sort or resolution to this

Re: plan expired

Lieux — Sat, 16 Mar 2019 13:36:37 GMT

@carsonlawrence wrote:
Im have the same issue can we have some sort or resolution to this

No resolution is needed...if everything is working fine.

Re: plan expired

missorange — Sat, 16 Mar 2019 13:39:16 GMT

@carsonlawrence agree, it will make new customer get confused. people will make another payment when they saw plan expired.

Re: plan expired

Alex888 — Sat, 16 Mar 2019 13:40:34 GMT

@missorangeand @carsonlawrence It is normal on renewal day for you account to say expired/suspended, sometime today the payment will be processed and your account will go back to Active by tomorrow. You should still be able to use your phone.

Re: plan expired

Lieux — Sat, 16 Mar 2019 13:40:24 GMT

@missorange wrote:
@carsonlawrence agree, it will make new customer get confused. people will make another payment when they saw plan expired.

Yes you are right @missorange ...nothing we can do..it's something known on the site...

Re: plan expired

Tariqqazi — Fri, 05 Apr 2019 00:32:05 GMT

I have the same issue. I was away for a month and didn't pay but I came back yesterday and paid it right away. it's been more than 24 hours and my phone is still not active. My account shows 50$ and still says plan expired.