topic Re: Not getting mobile data on LG Stylo 2 Plus in Get Support

Not getting mobile data on LG Stylo 2 Plus

ahsanupal — Wed, 05 Jan 2022 08:44:07 GMT

I also am not getting data on my Stylo 2 Plus K557. I get voice calls but no data. I also checked the IMEI of phone on your website and it says that it should work, see below. I also checked that the data is turned on. Please help.

Your IMEI - 359386070133657

Stylo 2 Plus K557

Your device should work on our Network.
Your device has not been reported as lost or stolen.

Re: Not getting mobile data on LG Stylo 2 Plus

Michael77 — Thu, 14 Dec 2017 16:14:56 GMT

@ahsanupal,

When I ported over to PM from FM I had to do a factory reset to get my data to work. But if you do this make sure you back-up your personal documents otherwise you may lose them.

Re: Not getting mobile data on LG Stylo 2 Plus

ShawnC13 — Thu, 14 Dec 2017 15:21:19 GMT

@ahsanupal, the IMEI checker only checks to see if your phone is blacklisted and sometimes gives out wrong information. Better sites to check for compatibility are

https://apn-canada.gishan.net/

www.willmyphonework.net

Re: Not getting mobile data on LG Stylo 2 Plus

mimmo — Thu, 14 Dec 2017 15:22:00 GMT

I know the lg g4 ang g5 required either a network settings reset and if that did not work it requred a factory reset ( and i recall someone actually did 2 factory resets).

first i would put your sim in another phone and make sure it is not an account issue, but with the lg history i am 99%sure its a hardware issue.

which provider are you coming from? I know some bands need to be unlocked for some freedom phones (samsung) not sure about LG.

Re: Not getting mobile data on LG Stylo 2 Plus

koimr1 — Thu, 14 Dec 2017 15:29:32 GMT

Check your APN:

How do I set up data/APN on my smartphone?

Re: Not getting mobile data on LG Stylo 2 Plus

mimmo — Thu, 14 Dec 2017 15:34:36 GMT

@koimr1 is correct first check your APN settings.

Re: Not getting mobile data on LG Stylo 2 Plus

will13am — Thu, 14 Dec 2017 16:11:21 GMT

I totally agree with the Public Mobile checker being suspect. However, in this case the results are correct. I usually use this site when willmyphonework doesn't have the device on file.

https://www.frequencycheck.com/models/vXz7N/lg-k557-k-series-stylo-2-plus-4g-lte-lg-ph2

This is the official site to check for phone blacklist status.

https://www.devicecheck.ca/check-status-device-canada/

Anyway, as already suggested, try a network reset and make sure a proper APN is entered and selected for use.

Re: Not getting mobile data on LG Stylo 2 Plus

KMG — Thu, 14 Dec 2017 16:45:00 GMT

Was your data working before? Or did you just sign up with Public Mobile? Best to do a factory reset of your phone to see if that works.

Re: Not getting mobile data on LG Stylo 2 Plus

Luddite — Thu, 14 Dec 2017 19:13:49 GMT

@ahsanupal Another thought: you will only have LTE sporadically with that phone. Try setting your network to 3G, rather than "auto" or "LTE".

Re: Not getting mobile data on LG Stylo 2 Plus

ahsanupal — Thu, 14 Dec 2017 19:18:05 GMT

No, this is a new phone for me, it was previously on Freedom

Re: Not getting mobile data on LG Stylo 2 Plus

ahsanupal — Thu, 14 Dec 2017 19:20:37 GMT

This phone was on Freedom network before. I will google and find out how to do the resets you're suggesting

Re: Not getting mobile data on LG Stylo 2 Plus

mimmo — Thu, 14 Dec 2017 19:28:17 GMT

Does anyone know if freedom locked the bands on this phone like on the Samsung?

Re: Not getting mobile data on LG Stylo 2 Plus

ahsanupal — Thu, 14 Dec 2017 20:02:23 GMT

Thanks everyone, I didn't have an entry for APN and once I entered the information and did a reset it is all working now.

Re: Not getting mobile data on LG Stylo 2 Plus

koimr1 — Thu, 14 Dec 2017 20:16:11 GMT

Yay!! Awesome!! 🙂