topic You are not subscribed to a cellular data service in Get Support

You are not subscribed to a cellular data service

SeanP — Wed, 05 Jan 2022 08:44:07 GMT

Hi,

I recently switched my iphone 4 from Bell to Pubic. The phone number was transferred over and Bell unlocked the phone. Unfortunately, the data is not working on Public. I cannot get a data connection for any app. Texting and the phone service is working. I have tried to disable and enable cellular data, toggle airplane mode, reset network settings and restarted the phone many times. The apn name is "isp.telus.com" the username and password are blank.

Thank you

Re: You are not subscribed to a cellular data service

Pizzaeh — Fri, 15 Mar 2019 23:17:00 GMT

@SeanP wrote:
Hi,

I recently switched my iphone 4 from Bell to Pubic. The phone number was transferred over and Bell unlocked the phone. Unfortunately, the data is not working on Public. I cannot get a data connection for any app. Texting and the phone service is working. I have tried to disable and enable cellular data, toggle airplane mode, reset network settings and restarted the phone many times. The apn name is "isp.telus.com" the username and password are blank.

Thank you

Apparently iphone 4 does not allow modifying APN settings, according to the following post....have a look at the link from Public Mobile subscriber.

https://productioncommunity.publicmobile.ca/t5/Discussions/Porting-Successful-but-No-Data/m-p/85619#M22683

Re: You are not subscribed to a cellular data service

hzmy — Fri, 15 Mar 2019 23:17:38 GMT

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: You are not subscribed to a cellular data service

SeanP — Fri, 15 Mar 2019 23:30:31 GMT

Thank you very much!!!

It worked perfectly!

Re: You are not subscribed to a cellular data service

Pizzaeh — Fri, 15 Mar 2019 23:31:28 GMT

@SeanP wrote:
Thank you very much!!!
It worked perfectly!

Great, welcome to Public Mobile Sir!