topic Re: Invalid SIM in Get Support

Invalid SIM

alamgir99 — Wed, 05 Jan 2022 08:44:00 GMT

Hi There

Feeling bad 😞

Went to activate a SIM (and port a number from Chatr).

Filled the first page on activation, then continued on next page. Had to call Chats for account number and pin. Click back on the form (not browser back) to review. Then got the SIM invaid message. Now cant seem to proceed. I tried to login with the email an password I gave, it wont let me. So assume no account has been created.

Can anyone help please.

Thanks a lot.

Re: Invalid SIM

Lieux — Fri, 15 Mar 2019 21:16:55 GMT

@alamgir99 wrote:
Hi There
Feeling bad 😞
Went to activate a SIM (and port a number from Chatr).
Filled the first page on activation, then continued on next page. Had to call Chats for account number and pin. Click back on the form (not browser back) to review. Then got the SIM invaid message. Now cant seem to proceed. I tried to login with the email an password I gave, it wont let me. So assume no account has been created.

Can anyone help please.

Thanks a lot.

You can try later ..in 50 minutes..and with incognito mode it's better...Can you call or text if you put your sim in your phone?

Re: Invalid SIM

alamgir99 — Fri, 15 Mar 2019 21:32:01 GMT

Thanks.

I have not put the SIM yet. I have to port a number. I didnt get past that page.

I'll try later tonight in incogntio 🙂

Thanks again.

Re: Invalid SIM

alamgir99 — Fri, 15 Mar 2019 23:55:44 GMT

Update

The Invalid SIM issue is gone.

Now, after the second page, I end up with Generic error, Oh No!

Re: Invalid SIM

Pizzaeh — Sat, 16 Mar 2019 00:00:09 GMT

@alamgir99 wrote:
Update
The Invalid SIM issue is gone.
Now, after the second page, I end up with Generic error, Oh No!

Did that generic error occur after the payment step?

Re: Invalid SIM

alamgir99 — Sat, 16 Mar 2019 00:01:38 GMT

Nope. Didnt go payment step. It's happenning on end of 2nd page.

Re: Invalid SIM

Pizzaeh — Sat, 16 Mar 2019 00:08:15 GMT

@alamgir99 wrote:
Nope. Didnt go payment step. It's happenning on end of 2nd page.

Try logging into your account. See if the SIM/line is active - what does it say at the top left, once you've signed into your account? The SIM may have been activated. If that's the case, you just need to pay and setup autopay.

The site is reeeeaaaalllllyyy slow right now, with everyone trying to activate before the referral deadline on Monday and the site maintenance on Sunday, so patience is a virtue. Good luck.

Re: Invalid SIM

alamgir99 — Sat, 16 Mar 2019 01:25:15 GMT

Thanks guys.

Managed to get the SIM activated, account signed up 😄

Let's see how long it takes to port the number.

Appreciate all of your helps 🙂

Re: Invalid SIM

Pizzaeh — Sat, 16 Mar 2019 01:43:09 GMT

@alamgir99 wrote:
Thanks guys.
Managed to get the SIM activated, account signed up 😄
Let's see how long it takes to port the number.

Appreciate all of your helps 🙂

A

No problem, welcome to Public Mobile!

Re: Invalid SIM

pardnme — Mon, 18 Mar 2019 18:24:28 GMT

i just received the exact same issue as above....after the payment screen...

i tried to log in using the email I created...it says not valid..

i tried to register again...it shows invalid SIM

i had picked a new number, put in my payment etc.