Not receiving calls

lisapinder2007 — Wed, 05 Jan 2022 08:43:51 GMT

I am new to public mobile. I ported my number in from Rogers yesterday but I am unable to receive calls, it just goes to my Rogers voicemail. How can I fix this?

Re: Not receiving calls

wetcoaster — Sat, 16 Mar 2019 01:27:52 GMT

@lisapinder2007 wrote:
I am new to public mobile. I ported my number in from Rogers yesterday but I am unable to receive calls, it just goes to my Rogers voicemail. How can I fix this?

@lisapinder2007

For starters, it would make a world of a difference if you'd posting in a sub forum where your query is actually noticed - the lounge is for general, not Public Mobile related banter, new posts in here are not showing up on the "New Posts" lists, so unless someone is deliberately stopping by here, it can go unnoticed for a loooooong time...

As for your actual problem: it looks like your port is stuck. You will need to contact the moderator team (= Public Mobile customer service employees) so that they can resubmit the port request on your behalf.

Use this link to send a private message to the @Moderator_Team.

What to expect after sending your initial private message: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-how-you-verify-that-you-re-the-account-owner/m-p/308912#M22536

More useful information on contacting the mods and getting help at Public Mobile:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

https://www.publicmobile.ca/en/on/get-help

Re: Not receiving calls

wetcoaster — Sat, 16 Mar 2019 01:35:59 GMT

Thanks to whoever moved this! @computergeek541 ?

Re: Not receiving calls

computergeek541 — Sat, 16 Mar 2019 02:53:13 GMT

@wetcoaster wrote:
Thanks to whoever moved this! @computergeek541 ?

Yes. I saw it in the lounge, and in that category, it won't be seen very often as I suspect that many members don't look at those messages.

topic Re: Not receiving calls in Get Support

Not receiving calls

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Re: Not receiving calls