topic Re: What happens to existing add ons when switching plans in Get Support

What happens to existing add ons when switching plans

Jyfany — Wed, 05 Jan 2022 08:43:34 GMT

I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?

Re: What happens to existing add ons when switching plans

sandpublic — Fri, 15 Mar 2019 16:40:39 GMT

@Jyfany wrote:
I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?

Add-ons will migrate over because they are account dependant and not plan dependant.

Re: What happens to existing add ons when switching plans

Jyfany — Fri, 15 Mar 2019 16:41:59 GMT

That's great. Thank you!

Re: What happens to existing add ons when switching plans

sandpublic — Fri, 15 Mar 2019 17:18:55 GMT

@Jyfany wrote:
That's great. Thank you!

Also, when switching plans you have the option to switch immediately or on your next renewal date so you need to decide what's best for you.

Please note if you choose the immediate option a pop warning screen will appear that will inform you that by using this option you will forfeit any remaining value from your old plan and that you will need to select "Yes" to proceed.

If you select to apply the plan change on your renewal date then you will not lose any remaining value from your old plan.

Hope this helps!

Re: What happens to existing add ons when switching plans

stonechucker — Fri, 15 Mar 2019 17:08:54 GMT

@sandpublic wrote:
@Jyfany wrote:
That's great. Thank you!
Also, when switching plans you have the option to switch immediately or on your next renewal date so you need to decide what's best for you.

Hope this helps!

@sandpublic, be careful how you word this... yes there is a choice, but the immediate plan change will force a full price plan change, and thus forfeit any remaining value of the now replaced plan.

Future dating is the preferred recommendation unless you're changing due to expired portions of your plan.

Re: What happens to existing add ons when switching plans

sandpublic — Fri, 15 Mar 2019 17:11:25 GMT

@stonechucker wrote:
@sandpublic wrote:
@Jyfany wrote:
That's great. Thank you!
Also, when switching plans you have the option to switch immediately or on your next renewal date so you need to decide what's best for you.

Hope this helps!
@sandpublic, be careful how you word this... yes there is a choice, but the immediate plan change will force a full price plan change, and thus forfeit any remaining value of the now replaced plan.

Future dating is the preferred recommendation unless you're changing due to expired portions of your plan.

@stonechucker,noted with thanks!

Re: What happens to existing add ons when switching plans

Lieux — Fri, 15 Mar 2019 17:18:37 GMT

@Jyfany wrote:
I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?

I already did the same move ..for the next renewal date. And my add-on are coming with me!!

Re: What happens to existing add ons when switching plans

wetcoaster — Fri, 15 Mar 2019 17:26:08 GMT

@sandpublic wrote:
@Jyfany wrote:
I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?
Add-ons will migrate over because they are account dependant and not plan dependant.

Small side note to this statement for completeness sake (not a problem in this case):

While LD minutes are tied to the account until used up, and stay available when you change plans, they can only be used if the base plan includes a talk feature. They won't work with a text only or data only plan.

Re: What happens to existing add ons when switching plans

sunflowershine — Fri, 15 Mar 2019 18:19:59 GMT

@Jyfany wrote:
I'm currently on the $10 plan and want to move to the new $15 plan. What will happen to my data and additional minutes add on when I change my plan? Do they migrate over to the new plan, or do I lose them completely?

@Jyfany It will be benefit to change to the new plan on your next cycle, not right now. For you will lose what you have paid for unless you are almost reach the maximum in your plan.

Re: What happens to existing add ons when switching plans

Jyfany — Sat, 16 Mar 2019 01:01:14 GMT

Thanks for that tip! I do plan on switching on my next cycle.