topic Re: one thing i dont miss in Get Support

one thing i dont miss

cork99 — Wed, 05 Jan 2022 08:43:31 GMT

i just hate calling in to call centres for switching my bill and talking to rude customer service on here u talk to great people and alot of help

Re: one thing i dont miss

will13am — Tue, 12 Dec 2017 00:12:44 GMT

I agree. I have had to deal with call centres a few time this past week to order a phone. It was not a pleasant experience. Lots of down time listening to elevator music. Worse is having to be transferred to another agent complete what I thought was something quite straightforward.

Re: one thing i dont miss

Michael77 — Tue, 12 Dec 2017 00:12:44 GMT

I really haven't had too many bad experiences with call centres. In fact, I prefer them.

Re: one thing i dont miss

denkom — Tue, 12 Dec 2017 00:13:17 GMT

Agreed @cork99 the online model really works for me. Not to mention the wait times on the phone to even reach an agent. Good riddance! 🙂

Re: one thing i dont miss

will13am — Tue, 12 Dec 2017 00:15:42 GMT

@Michael77 wrote:
I really haven't had too many bad experiences with call centres. In fact, I prefer them.

Ever deal with Rogers and affiliate?

Re: one thing i dont miss

denkom — Tue, 12 Dec 2017 00:18:26 GMT

@will13am Rogers (when I was with them) was the worst!!!

Re: one thing i dont miss

Michael77 — Tue, 12 Dec 2017 00:22:42 GMT

@will13am wrote:
@Michael77 wrote:
I really haven't had too many bad experiences with call centres. In fact, I prefer them.
Ever deal with Rogers and affiliate?

Yes. I have no issues with Rogers. My home internet is with them. I've been getting really good service from them. No call centre issues to report.

I have two friends now with Zoomer (Rogers network). They have an amazing customer service. The call centre staff are great. They are so nice and friendly.

Re: one thing i dont miss

denkom — Tue, 12 Dec 2017 00:25:33 GMT

Oh yeah, the Zoomer customer service and call centre is definitely awesome. Practically no hold times too. Much different from what I experienced with Rogers lol.

Re: one thing i dont miss

Michael77 — Tue, 12 Dec 2017 00:30:38 GMT

@denkom wrote:
Oh yeah, the Zoomer customer service and call centre is definitely awesome. Practically no hold times too. Much different from what I experienced with Rogers lol.

If I wasn't with Public Mobile, I would definitely sign up with Zoomer. Their staff go out of their way for you. I have never experienced better customer service from a call centre.

Re: one thing i dont miss

mehdi_aaa — Tue, 12 Dec 2017 00:32:04 GMT

I was on the old plan with custumer service, it's absolutly not usefull, in 5 years I called them one to change a plan 🙂

Re: one thing i dont miss

will13am — Tue, 12 Dec 2017 00:41:20 GMT

@Michael77 wrote:
@will13am wrote:
@Michael77 wrote:
I really haven't had too many bad experiences with call centres. In fact, I prefer them.
Ever deal with Rogers and affiliate?
Yes. I have no issues with Rogers. My home internet is with them. I've been getting really good service from them. No call centre issues to report.

I have two friends now with Zoomer (Rogers network). They have an amazing customer service. The call centre staff are great. They are so nice and friendly.

I have my home services with Rogers. Every couple of years I have to negotiate with them on renewing the services. Invariably, it will take about a week or two for me to find the "right agent" that will give me the discounts that I am looking for. As an ultra long term customer, I should not need to go through so many flaming hoops each time. Even when I get what I am looking for, the billing won't reflect the expected changes. It takes a couple of billing cycles to remedy problems. So, I don't enjoy that cat and mouse game.

Last week, I bought a phone the essential phone through Koodo. Their customer service is friendly, but not so knowledgable. Wait times are rather long. Perhaps it may be due to the huge discounts on hardware and large volumes of activations.

I also have experience with Zoomer. Their agents are top shelf, friendly and knowledgable.

Re: one thing i dont miss

jeffster1970 — Tue, 12 Dec 2017 00:53:34 GMT

@cork99 wrote:
i just hate calling in to call centres for switching my bill and talking to rude customer service on here u talk to great people and alot of help

Yeah....and the horrible music you have to suffer for hours....

Re: one thing i dont miss

Wonder_why — Tue, 12 Dec 2017 01:06:42 GMT

I agreed, is a pain to talk with CS, now I don't need any providers with contract anymore, live and learn

Re: one thing i dont miss

cork99 — Tue, 12 Dec 2017 01:06:59 GMT

i came from robers they rob u from fingers arms and one leg

Re: one thing i dont miss

closng — Tue, 12 Dec 2017 03:49:52 GMT

@cork99 wrote:
i came from robers they rob u from fingers arms and one leg

Have you dealt with Bell?I think they're the worst.

/rant They always manage to create some sort of billing mistake in THEIR favour, 100% of the time. Kid you not, I had to call in on a monthly basis to get my bills corrected when I had service with them, each time, it was a different billing error. /rantover

Re: one thing i dont miss

Wonder_why — Tue, 12 Dec 2017 03:59:14 GMT

I try the Big 3 already, all same

Re: one thing i dont miss

denkom — Tue, 12 Dec 2017 22:17:56 GMT

@Michael77 Same! And with Zoomer you definitely get the added bonus of top-notch customer service over the phone. Although I can say that I've been very happy with the online customer support from the PM Moderators. I've only had to reach out to them a couple of times and each time their responses were very quick.

Re: one thing i dont miss

Michael77 — Tue, 12 Dec 2017 23:43:40 GMT

@denkom wrote:
@Michael77 Same! And with Zoomer you definitely get the added bonus of top-notch customer service over the phone. Although I can say that I've been very happy with the online customer support from the PM Moderators. I've only had to reach out to them a couple of times and each time their responses were very quick.

@denkom,

I agree.