topic Re: Need to access account in Get Support

Need to access account

Matthieu_C — Wed, 05 Jan 2022 08:43:26 GMT

I work for a non profit and we are assisting a new family who have come to Canada as refugees. I set up one account/phone with PM for one family member and all is well. For the second, they wanted me to use the same email. The system let me process it but now I can't access that account since it is the same username. I really should have thought that through. How can I now access the second account i made with the same username?

Re: Need to access account

RobertQc — Fri, 15 Mar 2019 14:56:04 GMT

@Matthieu_C wrote:
I work for a non profit and we are assisting a new family who have come to Canada as refugees. I set up one account/phone with PM for one family member and all is well. For the second, they wanted me to use the same email. The system let me process it but now I can't access that account since it is the same username. I really should have thought that through. How can I now access the second account i made with the same username?

That doesn't sound right, the system should not have allowed that, I would try to create the account again here with a different email https://selfserve.publicmobile.ca/self-registration/ If you are unable to,I suggest sending a message to the moderator team. Click this to send them a message.

Re: Need to access account

Sharry19 — Fri, 15 Mar 2019 15:12:36 GMT

Sorry to hear about that. It's always recommended to use different email id for different account. What you can do now please send a Private message to the Moderator by clicking on this link @CS_Agent

**** Please note: I am not a Moderator ****

Re: Need to access account

Matthieu_C — Fri, 15 Mar 2019 18:19:45 GMT

Any idea on how long a mod will take to respond?

Re: Need to access account

sunflowershine — Fri, 15 Mar 2019 18:21:21 GMT

@Matthieu_C wrote:
Any idea on how long a mod will take to respond?

@Matthieu_C Sometimes up to 2 days.

Re: Need to access account

LovesToPM — Sun, 17 Mar 2019 10:56:29 GMT

Any news yet? I'm interested to know the outcome.

Does the SIM card of the second account have service?

If it is not working, then I would restart the activation process from the beginning and use a different email address.

Re: Need to access account

mikegoetz — Sat, 20 Jul 2019 19:01:47 GMT

need account number for ph. number

phone # removed by computergeek541

Re: Need to access account

Anonymous — Sat, 20 Jul 2019 16:54:25 GMT

@mikegoetz wrote:
need account number for ph. number xxxxxxx

If you can log in to your self-serve then it's in the upper right area. Or you can get it from the welcome email sent when you signed up.

Re: Need to access account

RossN — Sat, 20 Jul 2019 16:56:37 GMT

@mikegoetz hi please edit your post this is a public forum not a good idea to have personal info here top right corner 3 dots press then edit you number