topic Re: Why can't I send a private message in Get Support

Why can't I send a private message

mitorisonia — Wed, 05 Jan 2022 08:43:17 GMT

I am trying to reply to one of the moderator email but it said that I can't send my responsd because I have reached the limit of private message.

This is very urgent I need to reply to that's email because its been a month that I haven't got a phone line because I need to receive my sim card asap.

Please help me.

Why can't I send a private message

mitorisonia — Mon, 11 Dec 2017 11:08:41 GMT

I need to reply to one of your moderator email but it said that I reach the limit for private message.

It is really urgent. It s been a month I haven't got a phone line because I need to be able to receive my sim card.

Please let me me whats going on.

Thank k

Re: Why can't I send a private message

Taekgun — Mon, 11 Dec 2017 12:57:27 GMT

@mitorisonia

Try signing out of the community and then signing back in before sending your msg. This happened to me the other day and this solved the problem.

Not sure what's causing it or if there's a fix or not. Let us know if you are still not able after this.

Re: Why can't I send a private message

mitorisonia — Mon, 11 Dec 2017 13:25:02 GMT

It still does not work. 😑

Re: Why can't I send a private message

stonechucker — Mon, 11 Dec 2017 13:47:21 GMT

Try private / incognito mode in your browser. Failing that, try another browser.

I find at work the network system messes a lot of things up for my connection to Public Mobile. At home, I generally use Chrome, but fall back to Safari when I have an issue.

Re: Why can't I send a private message

passiveegg — Mon, 11 Dec 2017 14:24:51 GMT

If all those options people have mentioned do not work, i suggest using a different browser while being on incognito mode and it should work. Cookies from browsers can interfere with the website

Re: Why can't I send a private message

ShawnC13 — Mon, 11 Dec 2017 15:07:41 GMT

@mitorisonia, I have had this message pop up many times. I just had to wait a little bit and it would let me send the message

Re: Why can't I send a private message

mitorisonia — Mon, 11 Dec 2017 17:49:09 GMT

thank you , i used my computer instead of my phone and it worked .

🙂