topic Re: Overcharged in Get Support

Overcharged

julie604 — Wed, 05 Jan 2022 08:43:09 GMT

Hi there,

I have been overcharged on my credit card. When I first signed up I chose the 3GB/90 days, but then I upgraded a couple of days later to 9GB/90 days. I haven't been credited or refunded for the first $120 I paid. Can a Moderator help me out please?

Thanks!

Julie

Re: Overcharged

ShawnC13 — Sun, 10 Dec 2017 18:45:05 GMT

@julie604, I'm sorry to hear that. Public mobile is a prepaid service so when you originally signed up you agreed that you would have that 90-day plan at that price. A few days later when you changed your plan you forfeited the amount that you had already paid as you started a new 90 day plan. There may have been something that the moderators could have done if you would come in when you decided to do that change but I don't know if you are able to get a refund now or prorated plan unfortunately

Re: Overcharged

julie604 — Sun, 10 Dec 2017 20:08:40 GMT

Thanks for your help, @ShawnC13 !

I've sent a message to the moderator address.

Re: Overcharged

Michael33 — Mon, 14 Jan 2019 16:36:16 GMT

My phone expired and I changed my plan because I couldn’t afford 45$ And public charged me 3 times on my credit!!! Turned out more then my old plan... the site was glitchy and I couldn’t back out 😕