topic Re: No Service in Get Support

No Service

kierra5163 — Wed, 05 Jan 2022 08:43:08 GMT

I activated my account and now my phone says "No service" my phone is unlocked. Help!

Re: No Service

Alex888 — Fri, 15 Mar 2019 02:36:55 GMT

@kierra5163 Try restarting your phone. Did you move your phone number from another provider or get a new number?

Re: No Service

will13am — Fri, 15 Mar 2019 02:38:02 GMT

@kierra5163, does your online account show active status with the proper plan features? Is your phone able to recognize that there is a SIM card inserted?

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:39:55 GMT

I have restarted a few times! I moved my phone number

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:43:06 GMT

Yes it says active and yes it recognizes that it is in there

Re: No Service

Alex888 — Fri, 15 Mar 2019 02:43:28 GMT

@kierra5163 Try your old SIM card, the port may not have gone through yet. And check your self-serve account status as @will13am suggested and make sure it says it's active.

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:44:11 GMT

my old sim card still works

Re: No Service

Alex888 — Fri, 15 Mar 2019 02:45:31 GMT

@kierra5163 Use your old card until it stops working, then put in your PM SIM and restart your phone. It should be working then.

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:46:35 GMT

I never cancelled my other sim card. Am i supposed too?

Re: No Service

Alex888 — Fri, 15 Mar 2019 02:48:06 GMT

@kierra5163 No, keep your old account active until the number is moved, then your old account will be closed automatically. You don't need to contact your old provider to port your number.

Re: No Service

popping — Fri, 15 Mar 2019 02:49:47 GMT

@kierra5163 wrote:
I activated my account and now my phone says "No service" my phone is unlocked. Help!

Did you port your number from other provider to PM?

If yes, is your old SIM card still working?

If no, login to your PM self-serve account. Is you account status active?

If yes, put the PM SIM card into different phone if you have access to another phone.

Which phone are you using?

A phone which supports only GSM signal will not work with PM.

Re: No Service

Pizzaeh — Fri, 15 Mar 2019 02:48:21 GMT

@kierra5163 wrote:
I never cancelled my other sim card. Am i supposed too?

The line with the other carrier will be cancelled automatically when the port occurs. You shouldn't cancel the other line, and in fact it needs to be a working line for the port to occur.

Re: No Service

will13am — Fri, 15 Mar 2019 02:50:39 GMT

@kierra5163 wrote:
I never cancelled my other sim card. Am i supposed too?

No please do not cancel the old service. If you do that, you will no longer be eligible to port the number. We know one thing, your port has failed which is why the old service is still working. I have a feeling the account set up on this end has faltered also which does correlate to no service. Are you able to login to the self serve account to see what the status is?

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:51:22 GMT

I ported my number. I am using a phone from telus with my old sim card in it currently

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:52:02 GMT

Yes, It says "Active"

Re: No Service

Alex888 — Fri, 15 Mar 2019 02:53:40 GMT

@kierra5163If your PM SIM doesn't start to work within a few hours of activation you may have a failed port, if you do then you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:54:47 GMT

Do I leave in my old SIM card in for the mean time?

Re: No Service

Alex888 — Fri, 15 Mar 2019 02:56:22 GMT

@kierra5163Yes, as long as it keeps working then the number is still registered to Telus. Once it stops working you can switch it for your Public Mobile SIM.

Re: No Service

kierra5163 — Fri, 15 Mar 2019 02:56:36 GMT

Thank you so much!

Re: No Service

mimmo — Fri, 15 Mar 2019 03:17:24 GMT

@kierra5163 just to confirm your pm sim when inserted says no service? and your selfserve account says active?

I ask because the PM sim should atleast work for outgoing calls, once activated failed port or not.

can you try the sim in a different phone? try a manual network search?