topic Re: Porting failed in Get Support

Porting failed

Rmiskie — Wed, 05 Jan 2022 08:43:00 GMT

I ported my number over recently, but I'm having some issues. I can place a call, and it shows up from the ported number, however incoming calls just hear "6ut3 the number you have reached is not in service". Also texting incoming/outgoing aren't being sent/received.

Re: Porting failed

CellGirl — Fri, 15 Mar 2019 00:21:40 GMT

@Rmiskie wrote:
I ported my number over recently, but I'm having some issues. I can place a call, and it shows up from the ported number, however incoming calls just hear "6ut3 the number you have reached is not in service". Also texting incoming/outgoing aren't being sent/received.

@Rmiskie

Hi. Does your old SIM card still work for calls and texting? If so, then the port to public mobile hasn't completed yet. Keep using old SIM until your old carrier service stops working. Then the PM SIM card should be working.

Re: Porting failed

Lieux — Fri, 15 Mar 2019 00:25:03 GMT

@Rmiskie wrote:
I ported my number over recently, but I'm having some issues. I can place a call, and it shows up from the ported number, however incoming calls just hear "6ut3 the number you have reached is not in service". Also texting incoming/outgoing aren't being sent/received.

If the port failed more than 4 hours..you will need help from the moderator..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. Waiting time is few hours to 2 days...