topic Re: Can not activate cellular data network in Get Support

Can not activate cellular data network

bodil — Wed, 05 Jan 2022 08:42:37 GMT

Hi, new user and activated a sim card online for an iphone 4. Yes an iphone 4 🙂 Has a compatible IMEI number and can make calls. It shows public mobile 3G on my screen with full strength but when I try and use my data, it says (can not activate cellular data network). I checked my account and it has used some MB when I was in Cornwall. Now I'm temporarily in Toronto and data is not working?

Thank you

Re: Can not activate cellular data network

denis2 — Thu, 14 Mar 2019 18:08:55 GMT

Is the data turned on in your phone settings

Re: Can not activate cellular data network

CalgaryBen — Thu, 14 Mar 2019 18:12:19 GMT

@bodil wrote:
Yes an iphone 4 🙂
I checked my account and it has used some MB when I was in Cornwall.

@bodil follow the procedure provided in this post.

If the amount of data used is around 5MB, then it may be the self-serve portal showing some "reserved" buffer data, which hasn't actually been used.

Re: Can not activate cellular data network

Anonymous — Thu, 14 Mar 2019 18:13:22 GMT

Edit: the author themselves have you covered!

Re: Can not activate cellular data network

bodil — Thu, 14 Mar 2019 18:12:57 GMT

Yes, cellualr data and 3G

Re: Can not activate cellular data network

Sharry19 — Thu, 14 Mar 2019 18:14:38 GMT

@bodil Is there Cellular mobile data is active from your phone ?

Please restart your phone and check it again.

**** Please note: I am not a Moderator ****

Re: Can not activate cellular data network

ShawnC13 — Thu, 14 Mar 2019 18:15:20 GMT

@bodil wrote:
Hi, new user and activated a sim card online for an iphone 4. Yes an iphone 4 🙂 Has a compatible IMEI number and can make calls. It shows public mobile 3G on my screen with full strength but when I try and use my data, it says (can not activate cellular data network). I checked my account and it has used some MB when I was in Cornwall. Now I'm temporarily in Toronto and data is not working?
Thank you

@bodil, here is some great info for iPhone users posted by @CalgaryBen , https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118?collapse_discussion=true&filter=location&location=category:Public_Mobile_Community&page=2&q=iphone%20apn&search_type=thread

Re: Can not activate cellular data network

denis2 — Thu, 14 Mar 2019 18:16:23 GMT

What plan are you on

Re: Can not activate cellular data network

ShawnC13 — Thu, 14 Mar 2019 18:16:52 GMT

@CalgaryBen wrote:
@bodil wrote:
Yes an iphone 4 🙂
I checked my account and it has used some MB when I was in Cornwall.
@bodil follow the procedure provided in this post.

If the amount of data used is around 5MB, then it may be the self-serve portal showing some "reserved" buffer data, which hasn't actually been used.

Took me to long to find the thread glad you are here @CalgaryBen

Re: Can not activate cellular data network

smp99 — Thu, 14 Mar 2019 18:21:49 GMT

Do you know how to check your APN Settings?

it should be isp.mb.com

Settings->Cellualr->Cellular Data Network - something similar

Re: Can not activate cellular data network

Eddy_G — Thu, 14 Mar 2019 18:22:25 GMT

Hi bodil,

Have you tried Reset Network Settings?

Settings > General > Reset > Reset Network Settings

In most cases it will fix it.

Eddy

PM Mod

Re: Can not activate cellular data network

CellGirl — Thu, 14 Mar 2019 18:25:33 GMT

Go to Settings > Cellular and tap the Cellular Data Switch to turn it off. Return to the home screen and wait 30 seconds. switch data back on. Enable LTE (Settings > Mobile> Mobile Data Options > Enable LTE) Connect your phone to a WiFi network and let the phone sit for about 30 seconds. Reboot phone.

@bodil

Re: Can not activate cellular data network

sandpublic — Thu, 14 Mar 2019 18:26:08 GMT

@bodil wrote:
Hi, new user and activated a sim card online for an iphone 4. Yes an iphone 4 🙂 Has a compatible IMEI number and can make calls. It shows public mobile 3G on my screen with full strength but when I try and use my data, it says (can not activate cellular data network). I checked my account and it has used some MB when I was in Cornwall. Now I'm temporarily in Toronto and data is not working?
Thank you

You can view your APN settings in one of the following locations:
Settings > Cellular > Cellular Data Options > Cellular Network
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Make sure they are similar to the following:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

To revert to your carrier's default APN information, go to Settings > Cellular > Cellular Data Network > Reset Settings. If you installed a configuration profile, the profile's default information will be used instead.

Re: Can not activate cellular data network

bodil — Thu, 14 Mar 2019 18:33:02 GMT

Thank you. this should suffice until my daughter gives me her iphone 7 🙂

Re: Can not activate cellular data network

Eddy_G — Thu, 14 Mar 2019 18:36:21 GMT

Also bodil,

iPhone equipped with iOS 8.1.1 to iOS 9.1

Cellular data:
APN - sp.mb.com

Username - Leave blank

Password - Leave blank

Visual Voicemail:
APN - sp.mb.com

Username - Leave blank

Password - Leave blank

MMS:
APN - sp.mb.com
Username - Leave blank

Password - Leave blank

MMSC:
http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy - 74.49.0.18:80

MMS Max Message Size - Leave blank

MMS UA Prof URL - Leave blank

Personal hotspot:
APN - isp.mb.com

Username - Leave blank

Password - Leave blank

Eddy