topic Re: Payment Voucher Problems in Get Support

Payment Voucher Problems

Benjamin318 — Wed, 05 Jan 2022 08:42:25 GMT

I bought a payment voucher at shoppers drug mart today and it wont seem to work, ive tried the voucher number multiple times but to no avail. I contacted the shoppers that i got it from and they wont help me. the message i get is as follows:

Unfortunately, Voucher #(myvouchernumber) could not be added. Please verify the Voucher and try again.

Any ideas?

Re: Payment Voucher Problems

Lieux — Thu, 14 Mar 2019 17:08:51 GMT

@Benjamin318 wrote:
I bought a payment voucher at shoppers drug mart today and it wont seem to work, ive tried the voucher number multiple times but to no avail. I contacted the shoppers that i got it from and they wont help me. the message i get is as follows:

Unfortunately, Voucher #(myvouchernumber) could not be added. Please verify the Voucher and try again.
Any ideas?

I read that some voucher can take up to 2 days sometimes to be activated..is it the case you have to wait a bit longer? And the number is with 12 characters?

Re: Payment Voucher Problems

Anonymous — Thu, 14 Mar 2019 17:09:25 GMT

@Benjamin318 wrote:
I bought a payment voucher at shoppers drug mart today and it wont seem to work, ive tried the voucher number multiple times but to no avail. I contacted the shoppers that i got it from and they wont help me. the message i get is as follows:

Unfortunately, Voucher #(myvouchernumber) could not be added. Please verify the Voucher and try again.
Any ideas?

There's a strong possibility that they have a delay in flowing the voucher existence through to PM. Ask them if it's immediate or whether they reconcile their terminal some time later.

But try again in a little while. If tonight is your renewal night then try to do it before things can get a little messed up after 7pm ET.

Re: Payment Voucher Problems

hairbag1 — Thu, 14 Mar 2019 17:09:43 GMT

@Benjamin318 wrote:
I bought a payment voucher at shoppers drug mart today and it wont seem to work, ive tried the voucher number multiple times but to no avail. I contacted the shoppers that i got it from and they wont help me. the message i get is as follows:

Unfortunately, Voucher #(myvouchernumber) could not be added. Please verify the Voucher and try again.
Any ideas?

Have you tried dialing *611.

Re: Payment Voucher Problems

sandpublic — Thu, 14 Mar 2019 17:12:04 GMT

@Benjamin318 wrote:
I bought a payment voucher at shoppers drug mart today and it wont seem to work, ive tried the voucher number multiple times but to no avail. I contacted the shoppers that i got it from and they wont help me. the message i get is as follows:

Unfortunately, Voucher #(myvouchernumber) could not be added. Please verify the Voucher and try again.
Any ideas?

Try the Lost/Stolen trick by logging into your account select lost/Stolen wait a couple of minutes and then select Lost/Stolen again then try the voucher to see if it works.

Re: Payment Voucher Problems

Benjamin318 — Thu, 14 Mar 2019 17:14:24 GMT

thanks much, 611 worked for me!

Re: Payment Voucher Problems

seeseepowpow — Sun, 02 Jun 2019 15:39:12 GMT

I had a similar voucher problem today using self-serve (voucher #(myvouchernumber) could not be added. Please verify the Voucher and try again). After reading this thread, I used *611 and was able to add the amount instantly.

Re: Payment Voucher Problems

Lieux — Sun, 02 Jun 2019 16:04:02 GMT

@seeseepowpow wrote:
I had a similar voucher problem today using self-serve (voucher #(myvouchernumber) could not be added. Please verify the Voucher and try again). After reading this thread, I used *611 and was able to add the amount instantly.

Thanks for sharing your solution!

Re: Payment Voucher Problems

havswiss — Sun, 21 Jul 2019 01:43:00 GMT

itried the *611 number and it still did not work