topic Payment won't go through in Get Support

Payment won't go through

AndyAkeko — Wed, 05 Jan 2022 08:42:22 GMT

I was on Autopay but my payment didn't go through. I have checked with the credit card company and confirmed all the information was accurate and there is enough money. Still when I select to make my payment it says to contact my CC.

Re: Payment won't go through

SD08 — Thu, 07 Dec 2017 22:59:19 GMT

When the billing system rejects your credit card, sometimes trying the following works:
-clear your browser cookies/cache
-use a different browser
-use private/incognito browsing mode
-turn off ad/pop-up blockers
-use a different device (tablet, desktop, laptop)
-use a different credit card
-try again later

If none of those work for you, an alternative is to buy PM vouchers from various retailers listed here: https://publicmobile.ca/en/on/how-to-pay (call the retailer to verify what they have before you go)

Re: Payment won't go through

AndyAkeko — Fri, 08 Dec 2017 14:24:12 GMT

I've tried for three days, on two different laptops using two different browsers, with and without pop-up blockers.

I need a real reply by day's end or I'm shopping for a new carrier tomorrow.

Re: Payment won't go through

CS_Agent — Fri, 08 Dec 2017 14:44:37 GMT

@AndyAkeko. Thank you for reaching out to us. I'm sorry to hear about the trouble you're having with your payment. In order to better assist you can you please send us a private message with your phone# and account#? Thank you!

Re: Payment won't go through

SD08 — Fri, 08 Dec 2017 14:46:25 GMT

@AndyAkeko

Click this Moderator_Team link to send a private message to the moderators for assistance. Include your account# and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452