topic Re: activation failed for new sim in Get Support

activation failed for new sim

irisxiaolu — Wed, 05 Jan 2022 08:42:19 GMT

Good morning everyone,

I am trying to activate a new account for my dad. But after putting in my payment method, I got the following error message. Tried twice and the same error. I am pretty sure the card info. entered is correct. Thank you!

Re: activation failed for new sim

Lieux — Thu, 14 Mar 2019 15:54:36 GMT

@irisxiaolu wrote:
Good morning everyone,

I am trying to activate a new account for my dad. But after putting in my payment method, I got the following error message. Tried twice and the same error. I am pretty sure the card info. entered is correct. Thank you!

Did you try in a different browser or in incognito mode? It can help.

And the information on the card need to be the same as the account.

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 15:59:41 GMT

Oh, that might be the issue. I used my credit card for my dad's account. Let me try again. Thank you!

Re: activation failed for new sim

Eddy_G — Thu, 14 Mar 2019 16:03:57 GMT

Hi there irisxiaolu

You can also try either a different card or a voucher if different browser or incognito mode doesn't help.

Eddy

PM Mod

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 16:04:22 GMT

I guess I have to wait a bit before I try again...

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 16:05:17 GMT

@Eddy_G wrote:
Hi there irisxiaolu

You can also try either a different card or a voucher if different browser or incognito mode doesn't help.

Eddy
PM Mod

Yes, I will give it try as well if everything does not work. Thank you!

Re: activation failed for new sim

Lieux — Thu, 14 Mar 2019 16:05:25 GMT

@irisxiaolu wrote:
I guess I have to wait a bit before I try again...

Yes it happens when too much trial...

Re: activation failed for new sim

ShawnC13 — Thu, 14 Mar 2019 16:07:06 GMT

@Lieux, and @irisxiaolu , I haven't had any issue using my card for other peoples accounts. As long as your billing address when you put in the payment information is the same as what is on file with your credit card there shouldn't be any issue.

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 16:10:09 GMT

@ShawnC13 wrote:
@Lieux, and @irisxiaolu , I haven't had any issue using my card for other peoples accounts. As long as your billing address when you put in the payment information is the same as what is on file with your credit card there shouldn't be any issue.

Thank you for the input! I will keep you updated on the progress of my activation.

Re: activation failed for new sim

will13am — Thu, 14 Mar 2019 16:12:55 GMT

@ShawnC13 wrote:
@Lieux, and @irisxiaolu , I haven't had any issue using my card for other peoples accounts. As long as your billing address when you put in the payment information is the same as what is on file with your credit card there shouldn't be any issue.

How many accounts have you successfully used the same credit card to activate? Have you been able to cross the 3 account limit?

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 16:20:36 GMT

@will13am wrote:
@ShawnC13 wrote:
@Lieux, and @irisxiaolu , I haven't had any issue using my card for other peoples accounts. As long as your billing address when you put in the payment information is the same as what is on file with your credit card there shouldn't be any issue.
How many accounts have you successfully used the same credit card to activate? Have you been able to cross the 3 account limit?

This is the third account. I activated one for my mom. I just remembered that I used my credit card there as well.

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 17:25:46 GMT

Gave it another try with the incognito mode, changed the account name to match the credit card number. It was the same error. I am going to try to use a different card now.

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 17:43:02 GMT

Another attempt failed. Used a different credit card. Used different name in the account. Still in incognito mode.

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 17:44:46 GMT

Now I have to wait another 50 minutes before I could give it another try...

Re: activation failed for new sim

Anonymous — Thu, 14 Mar 2019 17:51:38 GMT

@irisxiaolu wrote:
Now I have to wait another 50 minutes before I could give it another try...

If you can log in to those other accounts that the problem credit card is being used then check all the address info to make sure that what you're trying now matches. Case, punctuation, symbols, no space in postal code, don't use unit #.

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 17:55:00 GMT

@Anonymous wrote:
@irisxiaolu wrote:
Now I have to wait another 50 minutes before I could give it another try...
If you can log in to those other accounts that the problem credit card is being used then check all the address info to make sure that what you're trying now matches. Case, punctuation, symbols, no space in postal code, don't use unit #.

I used a brand new credit card. It did not work.

Re: activation failed for new sim

Anonymous — Thu, 14 Mar 2019 17:56:46 GMT

@irisxiaolu wrote:
@Anonymous wrote:
@irisxiaolu wrote:
Now I have to wait another 50 minutes before I could give it another try...
If you can log in to those other accounts that the problem credit card is being used then check all the address info to make sure that what you're trying now matches. Case, punctuation, symbols, no space in postal code, don't use unit #.
I used a brand new credit card. It did not work.

Same things to make sure of as above.

Trying multiple times on one card might trigger a lock out due to the system thinking there might be a fraud happening.

Re: activation failed for new sim

Lieux — Thu, 14 Mar 2019 17:57:31 GMT

@irisxiaolu wrote:
@Anonymous wrote:
@irisxiaolu wrote:
Now I have to wait another 50 minutes before I could give it another try...
If you can log in to those other accounts that the problem credit card is being used then check all the address info to make sure that what you're trying now matches. Case, punctuation, symbols, no space in postal code, don't use unit #.
I used a brand new credit card. It did not work.

I think it’s time to write a message to the moderator if you didn’t do it... https://productioncommunity.publicmobile.ca/t5/notes/composepage and write moderator_team in send to and give them details of your problem.

Re: activation failed for new sim

irisxiaolu — Thu, 14 Mar 2019 18:00:28 GMT

@Eddy_G I hope Eddy could advise here...

Re: activation failed for new sim

Anonymous — Thu, 14 Mar 2019 18:01:36 GMT

@irisxiaolu wrote:
@Eddy_G I hope Eddy could advise here...

It's better to send a private message to them here and you'll get a form back to fill out identifying information.