topic Re: SMS not working properly in Get Support

SMS not working properly

gtidriver — Wed, 05 Jan 2022 08:41:59 GMT

I have browsed through a number of posts regarding SMS. I think my issue has started since I used the US roaming add-on a couple months ago. SMS is not working consistently. Sometimes, messages don't get sent out or it takes over 10 minutes to receive a message. I tried setting the SMSC number to 16475800172 using *#*#4636#*#*. I keep getting the "update error" message. Rebooted and shut down a number of times but still no luck.

Any suggestions will be greatly appreciated. Thank you!

Re: SMS not working properly

popping — Thu, 14 Mar 2019 05:54:05 GMT

@gtidriver wrote:
I have browsed through a number of posts regarding SMS. I think my issue has started since I used the US roaming add-on a couple months ago. SMS is not working consistently. Sometimes, messages don't get sent out or it takes over 10 minutes to receive a message. I tried setting the SMSC number to 16475800172 using *#*#4636#*#*. I keep getting the "update error" message. Rebooted and shut down a number of times but still no luck.

Any suggestions will be greatly appreciated. Thank you!

Try the lost/stolen phone trick to re-provision your plan features again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 hours. Good luck.

Re: SMS not working properly

gtidriver — Thu, 14 Mar 2019 07:05:55 GMT

@popping I tried the steps you suggested. Unfortunately, the symptoms persist.

Re: SMS not working properly

RobertQc — Thu, 14 Mar 2019 07:10:25 GMT

@gtidriver wrote:
@popping I tried the steps you suggested. Unfortunately, the symptoms persist.

@gtidriver I assume with all of your testing you have tried your sim in another phone to be able to rule out any local issues?

I also suggest sending a message to the moderator team to see if they might be able to reset your sms account on their end. Click this to send them a message.

Re: SMS not working properly

gtidriver — Thu, 14 Mar 2019 07:15:21 GMT

@RobertQc Putting the sim in another phone is almost the last thing I can try. I've also tried different messaging apps to rule out a possible app issue.

Thank you so much for the link to message the moderator. I was just about to post a question to ask for it and got your message.