topic Re: plan didn't renew? no data! in Get Support

plan didn't renew? no data!

jctdot — Wed, 05 Jan 2022 08:41:59 GMT

sent a PM but wanted to post this here too!

Seems like my plan has not renewed, and I have no data today (because I used up my full 12gb from the previous 90 days) - is there something wrong with renewals again?

@Shazia_K @Mary_M

Re: plan didn't renew? no data!

mimmo — Thu, 07 Dec 2017 16:10:44 GMT

You have done all you can. The mods will get to you and should fix the issue.

Re: plan didn't renew? no data!

Garry — Thu, 07 Dec 2017 16:18:02 GMT

Make sure your CC info is correct and up to date. This is #1 cause of issues with any renewal.

Re: plan didn't renew? no data!

MoreYummy — Thu, 07 Dec 2017 16:18:12 GMT

Does it show new cycle on your serlf serve?

Let us know what happens after its fixed.

Re: plan didn't renew? no data!

jctdot — Thu, 07 Dec 2017 16:20:34 GMT

@Garry wrote:
Make sure your CC info is correct and up to date. This is #1 cause of issues with any renewal.

yep, first thing I checked even though CC hasn't changed and it looks right

Re: plan didn't renew? no data!

jctdot — Thu, 07 Dec 2017 16:23:41 GMT

Still says "Payment Due Date: Dec 7, 2017"

This is a bit long of a wait though, for somebody with NO service.

seems like it's like cell phone service roulette every 90 days.

you just don't know if it'll work or not!

@CS_Agent @Mary_M @Shazia_K

@MoreYummy wrote:
Does it show new cycle on your serlf serve?
Let us know what happens after its fixed.

Re: plan didn't renew? no data!

jctdot — Thu, 07 Dec 2017 18:34:41 GMT

@MoreYummy wrote:
Does it show new cycle on your serlf serve?
Let us know what happens after its fixed.

looks like it's my misunderstanding

Payment Due Date: Dec 7, 2017 = renew Dec 8, 2017

Re: plan didn't renew? no data!

Luddite — Thu, 07 Dec 2017 19:15:27 GMT

@jctdot I've lost the complete picture. To see the actual date payment will be taken click My Rewards when logged into your account.

If calling/texting are functional then you've simply used up your data allowance. If so then three options:

a) manage with only wifi

b) buy a 1 GB add-on

c) renew your current plan early.