topic Why was I charged more? in Get Support

Why was I charged more?

z198810 — Wed, 05 Jan 2022 08:41:54 GMT

Last month I changed from $25 just calls and text plan to $30 talk and 500mb+500mb bonus plan. But I was charged $35? Did it register wrongly my plan as 1GB? Is it possible to get refund on this? Thanks.

Re: Why was I charged more?

Thecrimson1919 — Thu, 14 Mar 2019 02:36:43 GMT

Do you know if this was a promo plan? It looks like as of now 35 is the price for talk and 1GB .30 is data only.

Re: Why was I charged more?

sunflowershine — Thu, 14 Mar 2019 02:37:55 GMT

@z198810 wrote:
Last month I changed from $25 just calls and text plan to $30 talk and 500mb+500mb bonus plan. But I was charged $35? Did it register wrongly my plan as 1GB? Is it possible to get refund on this? Thanks.

@z198810There is no refund for prepaid service. You can go back to your account and review your current plan. There is a $25 plan up now. So you can renew it in next cycle.

Re: Why was I charged more?

wetcoaster — Thu, 14 Mar 2019 02:40:51 GMT

@z198810 wrote:
Last month I changed from $25 just calls and text plan to $30 talk and 500mb+500mb bonus plan. But I was charged $35? Did it register wrongly my plan as 1GB? Is it possible to get refund on this? Thanks.

Charged where? Your credit card statement shows the plan cost + tax.

If you post a screen shot of your payment history (blank out all personal information, please, this is a public forum...) we might be able to figure out what happened.

Re: Why was I charged more?

computergeek541 — Thu, 14 Mar 2019 06:11:45 GMT

@z198810 wrote:
Last month I changed from $25 just calls and text plan to $30 talk and 500mb+500mb bonus plan. But I was charged $35? Did it register wrongly my plan as 1GB? Is it possible to get refund on this? Thanks.

It does sound to me as if sales taxes may have been forgotten about.

Re: Why was I charged more?

LovesToPM — Sun, 17 Mar 2019 10:43:34 GMT

Also if you want to pay $2 less each month, why not sign-up for Autopay (preauthorized payments)?