topic Re: Help? plan didn't renew in Get Support

Help? plan didn't renew

Shawn82 — Wed, 05 Jan 2022 08:41:52 GMT

Yesterday I changed my 2 plans...One renewed properly and the other didn't...Say when I look at make a payment it says I have $12 available and it says I don't owe anything but it sayd my plan id expire and my phone is not working...

Both plans are on auto pay and I have comfirmed that the credit card is the same on both accounts...I don't understand why one would renew but one wouldn't...Can someone help me with this problem?

Thanks...

Re: Help? plan didn't renew

will13am — Thu, 07 Dec 2017 14:01:01 GMT

You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Help? plan didn't renew

Mary_M — Thu, 07 Dec 2017 14:07:16 GMT

Good morning @Shawn82,

Thanks for reaching out to us !

As @will13am mentioned, you'll need to send us a private message. This is definitely something we can help you out with, no worries 🙂

Regards,

Mary

Re: Help? plan didn't renew

Shawn82 — Thu, 07 Dec 2017 14:15:09 GMT

Great! Will send a private message 🙂

Thank you