topic Re: Self Serve - Distrusted Certificate in Get Support

Self Serve - Distrusted Certificate

Martin_G — Wed, 05 Jan 2022 08:41:30 GMT

When accessing the self serve site "https://selfserve.publicmobile.ca/" within the chrome browser (Version 62) the following alert appears in the console:

The certificate used to load https://selfserve.publicmobile.ca/ uses an SSL certificate that will be distrusted in an upcoming release of Chrome. Once distrusted, users will be prevented from loading this resource. See https://g.co/chrome/symantecpkicerts for more information.

It probably won't be an issue given the current cert expires April 13, 2018 and Chrome Version 66 won't be stable until ~April 17, 2018 but I figured it should be brought to everyone's attention.

Cheers

Re: Self Serve - Distrusted Certificate

will13am — Wed, 06 Dec 2017 18:35:31 GMT

SSL certificate problems have been around for a long time. It's one of those design features of the self serve system that needs attention. @Luddite, here's another item for your comprehensive list of gremlins.

Re: Self Serve - Distrusted Certificate

Luddite — Wed, 06 Dec 2017 20:59:08 GMT

@will13am wrote:
SSL certificate problems have been around for a long time. It's one of those design features of the self serve system that needs attention. @Luddite, here's another item for your comprehensive list of gremlins.

@will13am What is the workaround for this error?

Re: Self Serve - Distrusted Certificate

will13am — Thu, 07 Dec 2017 01:45:12 GMT

@Luddite wrote:
@will13am wrote:
SSL certificate problems have been around for a long time. It's one of those design features of the self serve system that needs attention. @Luddite, here's another item for your comprehensive list of gremlins.
@will13am What is the workaround for this error?

I use Dolphin browser. That says a lot about this browser, lol.

Re: Self Serve - Distrusted Certificate

Clefort88 — Thu, 07 Dec 2017 15:51:13 GMT

The same thing happened to me the first time I loaded PM on my laptop to log in.

I honestly just went ahead and clicked on the “advance anyway” option and now it’s a perfectly secure website. I don’t quite understand why it had done that but once I proceeded, even before logging in, it became secure.

Re: Self Serve - Distrusted Certificate

sirvar — Thu, 07 Dec 2017 20:12:19 GMT

On chrome you can hit advance and force it to go to unsecure page.