topic Balance at $0??? in Get Support

Balance at $0???

Plynntbug — Wed, 05 Jan 2022 08:41:21 GMT

Hello!

My plan expired December 4th (yesterday). I wanted to pay for my next 3 months; however my balance states that I have $0 amount due. There is nothing to "pay off". In addition to this issue, for some reason my credit card information does not work on the self serve payment? I called my credit card company and have confirmed with me that I am not locked out.

Please advise. I have no mobile phone accessibility at the moment.

Re: Balance at $0???

will13am — Tue, 05 Dec 2017 22:26:16 GMT

It sounds like there is some sort of account related issue. You should seek the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Balance at $0???

Plynntbug — Tue, 05 Dec 2017 23:29:29 GMT

Thank you for the response!!!